Aloha is down as much as it's up Aloha is down as much as it's up. We are constantly having issues with the system

Fast replies, faster solutions Prompt response via email and quick action was taken when login details were sent, problem was diagnosed within a very fast timeframe allowing our team to take action and fix it. Extremely pleased with both the competence in troubleshooting and fast response times. Aloha POS has its troublesome quirks but with a support department like this it makes those manageable.

The last Tech on the Phone was great The last Tech on the Phone was great, this was a very challenging situation for both Hosts. Everyone did their best to help and fix the issue.

The only reason I even gave two stars… The only reason I even gave two stars is because of the out of country tech support. They are extremely professional and helpful. The sales team and installers leave a lot to be desired!! The sales team never returned our calls or responded to emails, it’s a shame considering the money spent on an inferior, outdated product. The installation team was in a hurry to leave for their vacation and did not set up the printers correctly. They did not test to insure that they were working properly. The so called trainer stuck around for an hour after he messed up the ticket routing. No one responded to help us. Overall extremely dissatisfied.

Zana is the help desk representative from heaven Your help desk representative, Zana, is superior. She was able to help us solve a difficult problem with our kitchen printer. Her knowledge of the Aloha system and computers in general is extensive. When the remote access wouldn't work as a means to fix the problem, she created a work-around and made it work. When many help desk personnel would have just given up or tried to pass the problem to someone else, Zana kept going until we had it up and running. You have a real gem with Zana working for you. Thanks so much!