Order arrived Monday Order arrived Monday, I opened it around 4pm. Two items, pin assortments were shipped as singles instead of the stated quantities. Called the toll-free number and chatted with a guy (Brent or Brant). He pulled the order and instantly understood what had happened and assured me it would be handled that day. This is about 4:30 pm their time. Short parts arrived Friday per his comment. Bob's has 2 thumbs up from me and I will be a repeat customer!

Had the part I needed Had the part I needed. Shipping was fast. Pressure gauge was damaged when I opened the box. Called Farmer Bob's and was amazed with Bill that answered the phone and took care of the issue. Only question asked was my order number and Bill had replacement on the way same afternoon. Oh yeah, Bill said he would go in the warehouse and open the box and make sure needle was not floating around in fluid as previous one. Where do you get customer service like this anymore more? New pressure gauge was perfect.

Honest mistake , rectified Invoice notes the product ordered . Wrong product was shipped. Update : I was immediately contacted from Bill at Farmer Bob's parts and supply regarding my order after posting my review. Bill at Farmer Bob's was sincerely apologetic about the mishap and noted that the item I ordered would be sent to me ASAP. I appreciate that sometimes honest mistakes occur . I would definitely do business with Farmer Bob's parts and supply in the future.

Had the product I was looking for Had the product I was looking for. Process was fast and easy. Prompt shipping. Product exceeded expectation.

First time I'm very impressed Good pricing on the products. Customer service is outstanding. Will shop here more often.