They ruined my family reunion on thanksgiving day! I ordered lunch for the family on thanksgiving day through Chowbus. It’s supposed to e delivered between noon to 2:00pm. I was confirmed the order around 9:00am. However, I received a call after 12:15pm from Chowbus saying my lunch order has been canceled because the restaurant is not open for today. My whole family was waiting for the lunch delivery at that time and there was no time for us to prepare other things. When I tried to solve the problem with their customer service, they just rudely disconnected me. At last, they just ignored my request message. Thanksgiving day is such a important family reunion time, especially after long time not seeing the rest of the family during the pandemic. It is really unfair that the Chowbus team is so irresponsible! They could at least notify me a little earlier. Even before today, they have barely delivered within the time window they promised. Don’t trust this business. Service is very bad and customer service is rude and irresponsible!

@ChowbusOfficial Ordered the food on… @ChowbusOfficial Ordered the food on 5:25pm tonight, the food was ready on 5:56pm! It took Chowbus 1 hour to find a driver. The status never updated until I messaged the customer support. Now the delivery estimate is 8:31pm. Come on! 3 hours for 20 minutes drive???!!! Also, the driver didn’t take a route any gps would suggest. He is hanging around in the middle of nowhere instead driving on a free highway leading to my house!

Chowbus is the best asian restaurant Chowbus is a very nice asian restaurant and serves asian food very good.

Worst customer service They don't have a customer service department. I placed an order by mistake, and sent a message to cancel right away. Someone contacted me in 15 minutes, and told me that they couldn't cancel my order because it was too late. So I felt like I was forced to have something that I didn't intend to order. It is very difficult to navigate through their system. And there are many hidden fees associated with it. Be careful! I would not recommend this platform to anyone.

Terrible service and overcharge of fees Terrible service, full of scam, over 30% delivery fees, and with many hidden fees without being disclosed until you are charged. I would give it 0 star if I could! Stay away from Chowbus - I will never use it again!