Ridiculous Shipping! - Cost More Than The Cake! Folks, I googled this bakery and set up an account because I was looking for my favorite cake for Christmas - A Black Forest Cake w/ cherries, etc. I was excited to place my order for the $48.00 cake, but, I was absolutely SHOCKED at the $54.00 shipping charge!!!......$54.00 to ship a cake to Virginia??...........Are you kidding?......That is more than what the cake cost!! Luckily, I did not hit the "continue" button for the order, but having a "first-time" customer gouged with a ridiculous $54.00 shipping charge for a $48.00 cake is NOT a good first impression....... I will NEVER use this rip-off site and I do NOT recommend it for anyone else either!!

Just in Time, and Delicious! 1-800-Bakery has just earned another satisfied customer. This A+ BBB rated company delivered a clutch performance. I had a company-wide event to push a safety initiative and we wanted to go outside the norm and add cookies for each attendee. We had a tight deadline, but after researching other companies, and seeing their product samples showcasing well-known companies, we placed an order for 300 individually wrapped butter shortbread cookies with a custom logo - and they delivered with hours to spare. Next year, we will plan further in advance so not to place undue pressure – even though they’ve proven they can work well under the confines of a tight deadline.

i ordered something to be delivered on… i ordered something to be delivered on a specific date, it was apparently a work holiday, but no notification was given that it would not be delivered on time. they assumed the next business day would be fine, but it was not. i had to call and reschedule delivery. still have not gotten a confirmation email of the delivery date change

Christine & Stephen provided excellent… Christine & Stephen provided excellent customer service for a corporate event. We ordered 2500 branded cookies for 15 locations in the US & Canada & it was a complete success. Our employees loved them!

Although I had a problem with the cake… Although I had a problem with the cake being delivered to the right place (at college campus) and it was broken the fact that I received my full refund makes me happy and able to trust chef Steve. I will def want to try ordering again with them maybe cookies next time. Lol I am giving them 4 stars for refunding me the cost of cake and shipping.