Ridiculous Shipping! - Cost More Than The Cake! Folks, I googled this bakery and set up an account because I was looking for my favorite cake for Christmas - A Black Forest Cake w/ cherries, etc. I was excited to place my order for the $48.00 cake, but, I was absolutely SHOCKED at the $54.00 shipping charge!!!......$54.00 to ship a cake to Virginia??...........Are you kidding?......That is more than what the cake cost!! Luckily, I did not hit the "continue" button for the order, but having a "first-time" customer gouged with a ridiculous $54.00 shipping charge for a $48.00 cake is NOT a good first impression....... I will NEVER use this rip-off site and I do NOT recommend it for anyone else either!!

Christine & Stephen provided excellent… Christine & Stephen provided excellent customer service for a corporate event. We ordered 2500 branded cookies for 15 locations in the US & Canada & it was a complete success. Our employees loved them!

Would Not Recommend I placed an order for a cake to be delivered two days later. The site claims that they will send you a tracking number for your order. The cake should have arrived today; however, I have not received the order or a tracking number. I called their 800 number and the lady who answered claimed that she would check with the bakery to see what the issue was, but she never called back. Do not order from this company if you want the item to arrive in time for a special day. I noticed that their reviews on Facebook are very similar to my experience. It makes me question the legitimacy of some of these reviews.

Totally disappointed Totally disappointed. I ordered for my sons 21st birthday 5 days prior to the date. I got the email saying it would be delivered on my specified date and low and behold it is not being delivered today as promised. So now no cake for my son while he is at college.

Just in Time, and Delicious! 1-800-Bakery has just earned another satisfied customer. This A+ BBB rated company delivered a clutch performance. I had a company-wide event to push a safety initiative and we wanted to go outside the norm and add cookies for each attendee. We had a tight deadline, but after researching other companies, and seeing their product samples showcasing well-known companies, we placed an order for 300 individually wrapped butter shortbread cookies with a custom logo - and they delivered with hours to spare. Next year, we will plan further in advance so not to place undue pressure – even though they’ve proven they can work well under the confines of a tight deadline.