While the support request was low… While the support request was low priority and a simple thing, it took days and was handed through several technicians before it was resolved. Once resolved, it was done so satisfactorily. The passing of the ticket through the various people got a bit concerning until someone chimed in and agreed to take it on.

I have been with Liquid Web for fifteen… I have been with Liquid Web for fifteen years. Why? Their support. It is always there and very good. The only issue I have had in the past couple of years is if I raise support late in the night, I get an offshore call center. It is most likely a call center in Mumbai from the accent. I give them an average rating of "2" out of five. I know they are cutting cost like everyone else but it will hurt Liquid Web in the long run. I only contact support during the day which is always excellent.

Your tech rep Oscar Donovan crushed it Your tech rep Oscar Donovan crushed it! We had our site not loading SSL on the homepage but all the other pages, SSL worked. Oscar, jumped into A/B testing and looking into the code, within minutes suggested we look at removing or replacing the video on our website header. He said at times the video source or video name itself can cause a rejection for SSL security. So while on the call I turned off the video, refreshed and BAM the site loaded with SSL. Not too many ppl would look that deep, know what to look for and nail the issue right out of the gate, Give this kid a raise and promotion, he will be a top tech for your company!!! A+ We have since changed the video name and everything works - thanks Oscar!

Liquid Web: Tech Support Rockstars Tech Support Rockstars. When webforms sent via the WPmail feature on my host server weren't getting to their Gmail destination because of Google's new DKIM policies, a hero named Ryan went to work. In addition to his own expertise, he tapped that of his team and together they went above and beyond to solve the problem with patience and professionalism. Thank you Ryan and team!

The Partner Program Team The Partner Program Team, specifically Alec and Ben S had been fantastic. They helped me through understanding and setting up everything. Servers too are superfast. I would recommend Liquidweb and is one of the best with whom i loved to move further. Great service..!!