Ended up with two tickets for support Ended up with two tickets for support. Everyone was very helpful, knowledgeable and stayed in communication through the entire process of saving my site's. Very quick response time even late night and early morning. The best tech support I've experienced.

Liquid Web is the Best Hosting Provider on the Market Today. I have been using Liquid Web for over ten years. The reason why is because I advertise no downtime to my clients. I am able to do this because of the Liquid Web team of support engineers. When I have issues, I can get live help within a few minutes. They never fail to get my server(s) back up and running. The support service alone is outstanding. I am a senior level Cisco network engineer/architect and I know what it means to provide excellent service to your customers.

Liquid Web: Tech Support Rockstars Tech Support Rockstars. When webforms sent via the WPmail feature on my host server weren't getting to their Gmail destination because of Google's new DKIM policies, a hero named Ryan went to work. In addition to his own expertise, he tapped that of his team and together they went above and beyond to solve the problem with patience and professionalism. Thank you Ryan and team!

Support staff was helpful and even when… Support staff was helpful and even when line was disconnected he called back to make sure my issue was taken care of

From Hero to ZERO Liquid Web has been more than unprofessional and is a rip-off scheme at this point. Let me quantify this statement by saying that I have been a loyal customer of LW for the better part of 10 years, and I always seek their guidance to make upgrades and give them more business. However, their quality of service has greatly declined over the last couple of years, and I can no longer ignore it. I have faced days of outages, hacks, and being manipulated into faulty upgrades even when I'm specific with my requirements—all while paying a premium to them. I have recently switched from LW paying $1500+ a month for constant downtime and outages, only for LW to tell me they have no idea what the problem is, to a new hosting platform paying $64.99 a month. We have had zero downtime in months. On top of zero downtime compared to LW's constant, almost daily outages, upon migrating websites to this $64.99 hosting platform, my loading speeds were nearly cut in half. So to summarize, for $64.99 a month, I have gotten a functional hosting platform for 80 websites that have had zero downtime and also cut my loading times in half compared to paying $1500+ a month for LiquidWeb lies to me, abuses my trust, takes my money, provides a sub-par hosting service with constant outages, provides little to no support, I have to threaten escalations to get a response, longer loadings times, and now threats because I've caught on to their game. I'm leaving them for a better option. It's a shame what was once an excellent hosting service has turned into such a dumpster fire. I should have stopped making excuses for them a long time ago and stopped accepting mediocrity, but hindsight is 20/20. If you're looking for a good-quality hosting service that will have your back, I recommend you go ANYWHERE but to LiquidWeb or Nexcess, their other company, which is also a rip-off. $200 for two websites. Insane. Not even WPEngine is that expensive, and at least WPEngine works.