The customer service and support is the best The customer service/support is so fast and helpful. Anytime I've had any issues with our sites, the LW team always helps to resolve the issues in a fast an efficient way. Best hosting company out there!

Support staff was helpful and even when… Support staff was helpful and even when line was disconnected he called back to make sure my issue was taken care of

I am at peace after I submit a ticket. What made my experience great? I have a peace when I place a support ticket, I know my education is dated, my skills are rusty and this team at liquid web is current and sharp. They ALWAYS educate me on what changed that I missed, it is like taking a question to the instructor at a college and asking what am I not grasping. Since I got pride out of the way and approach situations humble knowing I am speaking with the best of the best I have such a peace when something is not working as I think it might, or used to.

While the support request was low… While the support request was low priority and a simple thing, it took days and was handed through several technicians before it was resolved. Once resolved, it was done so satisfactorily. The passing of the ticket through the various people got a bit concerning until someone chimed in and agreed to take it on.

God awful email platform for premium business Email platform for premium business services is sub standard to say the least. Zero support without pass phrase that will not be generally circulated throughout the company. Tons of error messages and blocked emails with no explanation. No integration to Gmail or other for iphone.