customer
GBWhile the support request was low… While the support request was low priority and a simple thing, it took days and was handed through several technicians before it was resolved. Once resolved, it was done so satisfactorily. The passing of the ticket through the various people got a bit concerning until someone chimed in and agreed to take it on.
customer
GBTechnically competent solutions to our problems We have several sites that need annual SSL CERT updates. I hate doing that every year on our various domains, but here on our Liquid Web account, a short email to the support team and the problem is solved. Like all our other requests of them, direct and technically competent solutions to our problems, and sage advice when needed. I wish our other suppliers were anywhere near as competent.
Richard Long
CASupport staff was helpful and even when… Support staff was helpful and even when line was disconnected he called back to make sure my issue was taken care of
Joe
GBEnded up with two tickets for support Ended up with two tickets for support. Everyone was very helpful, knowledgeable and stayed in communication through the entire process of saving my site's. Very quick response time even late night and early morning. The best tech support I've experienced.
customer
AUJostal from the technical customer… Jostal from the technical customer support team was excellent. He was able to fix my issue quickly and professionally as well as another issue I did not know we had. I commend him for his excellent support.