Jostal from the technical customer… Jostal from the technical customer support team was excellent. He was able to fix my issue quickly and professionally as well as another issue I did not know we had. I commend him for his excellent support.

MUCH better than big names like GoDaddy and HostGator Never heard about them but... they surprised me! VPS speed is amazing, much better than the big names like GoDaddy and HostGator which i tried for years and years. And costumer service is beyond i ever had. The agents are amazing with so much patience and the live chat is so useful. Can't believe i spent so much time with godaddy and hostgator and thought the low speed i got is common to all hosting services companies.

While the support request was low… While the support request was low priority and a simple thing, it took days and was handed through several technicians before it was resolved. Once resolved, it was done so satisfactorily. The passing of the ticket through the various people got a bit concerning until someone chimed in and agreed to take it on.

I have been with Liquid Web for fifteen… I have been with Liquid Web for fifteen years. Why? Their support. It is always there and very good. The only issue I have had in the past couple of years is if I raise support late in the night, I get an offshore call center. It is most likely a call center in Mumbai from the accent. I give them an average rating of "2" out of five. I know they are cutting cost like everyone else but it will hurt Liquid Web in the long run. I only contact support during the day which is always excellent.

I am at peace after I submit a ticket. What made my experience great? I have a peace when I place a support ticket, I know my education is dated, my skills are rusty and this team at liquid web is current and sharp. They ALWAYS educate me on what changed that I missed, it is like taking a question to the instructor at a college and asking what am I not grasping. Since I got pride out of the way and approach situations humble knowing I am speaking with the best of the best I have such a peace when something is not working as I think it might, or used to.