God awful email platform for premium business Email platform for premium business services is sub standard to say the least. Zero support without pass phrase that will not be generally circulated throughout the company. Tons of error messages and blocked emails with no explanation. No integration to Gmail or other for iphone.

Support staff was helpful and even when… Support staff was helpful and even when line was disconnected he called back to make sure my issue was taken care of

I am at peace after I submit a ticket. What made my experience great? I have a peace when I place a support ticket, I know my education is dated, my skills are rusty and this team at liquid web is current and sharp. They ALWAYS educate me on what changed that I missed, it is like taking a question to the instructor at a college and asking what am I not grasping. Since I got pride out of the way and approach situations humble knowing I am speaking with the best of the best I have such a peace when something is not working as I think it might, or used to.

From Hero to ZERO Liquid Web has been more than unprofessional and is a rip-off scheme at this point. Let me quantify this statement by saying that I have been a loyal customer of LW for the better part of 10 years, and I always seek their guidance to make upgrades and give them more business. However, their quality of service has greatly declined over the last couple of years, and I can no longer ignore it. I have faced days of outages, hacks, and being manipulated into faulty upgrades even when I'm specific with my requirements—all while paying a premium to them. I have recently switched from LW paying $1500+ a month for constant downtime and outages, only for LW to tell me they have no idea what the problem is, to a new hosting platform paying $64.99 a month. We have had zero downtime in months. On top of zero downtime compared to LW's constant, almost daily outages, upon migrating websites to this $64.99 hosting platform, my loading speeds were nearly cut in half. So to summarize, for $64.99 a month, I have gotten a functional hosting platform for 80 websites that have had zero downtime and also cut my loading times in half compared to paying $1500+ a month for LiquidWeb lies to me, abuses my trust, takes my money, provides a sub-par hosting service with constant outages, provides little to no support, I have to threaten escalations to get a response, longer loadings times, and now threats because I've caught on to their game. I'm leaving them for a better option. It's a shame what was once an excellent hosting service has turned into such a dumpster fire. I should have stopped making excuses for them a long time ago and stopped accepting mediocrity, but hindsight is 20/20. If you're looking for a good-quality hosting service that will have your back, I recommend you go ANYWHERE but to LiquidWeb or Nexcess, their other company, which is also a rip-off. $200 for two websites. Insane. Not even WPEngine is that expensive, and at least WPEngine works.

Mark somehow always solves my issues -