Always a good experience I order from them every month or two. They stock all of my favorites which are hard to find (great mezcal selection) and also a great range of champagne. No problems ever.

Poor customer service! I currently have a problem with a recent order. I called, explained the problem, and was assured someone would get back to me. That didn't happen, so I called again the next day. I spoke with Brian, who asked me to email him some information. I did so, and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later, and I still have no communication from the company. This is certainly not good customer service. I will not be placing an order with them again.

I recently purchased a case of Austin… I recently purchased a case of Austin Hope Cabernet Sauvignon from Saratoga Wine. After delivery I realized that the wine was not what I ordered. After emailing Saratoga they responded that I should email an attachment of my receipt and photos of the wine bottles and a screenshot of their catalog page. What I ordered and what I received was completely different and mislabeled and misrepresented. They would not admit the mislabeling but said I could return the case and charge a restocking fee and return shipping. The loss to me was not worth it so I kept the wine I didn’t order.

Great Selection and Service! Considering I live in the west, I continue to buy wine from Saratoga because aside from its fabulous wine selection, it has superior service! When I ordered the last mixed case of wine, I received an email from Saratoga saying that one of the wines I ordered was no longer in inventory. I asked for a suitable substitution. Sure enough, very quickly I received a suggestion of a wonderful white wine substitute. Shipping was relatively fast too (I'm near Fresno)! I'll definitely order from Saratoga again.

Quick and easy wine to your door! The website was easy to use and the wine arrived very quickly. We didn't use it, but the delayed delivery option is really handy if you are away, etc. I especially appreciated the recyclable packaging!