They won't read/comply with the special instructions or write a note I bought a bunch of items to be delivered to a friend (inside joke) I tipped over $18 because I included specific instructions that it was a gift and if they could write a one sentence note, I would appreciate it. In their online instructions it says they will attach a note. They did not and I am upset I tipped so much before this was done.

Amazing online customer service! I was having some trouble confirming an online order so I used the "Chat with us" option in the lower right hand corner of my browser. I immediately received a response from "Chatty" who was prepared and ready to assist me! Chatty stayed online to insure that my order was processed accurately. Needless to say, I am a happy customer and will continue to utilize this service. Thanks for reminding me that amazing customer service DOES still exist. Cheers, Hannah

Great, quick service New York Grocery is a fast go-to service for our office needs on a weekly basis. Their turnaround on delivery times are prompt and expeditious. However, sometimes their products selections are limited and fresh produce are sparse. At times, when fresh fruit is delivered, it doesn't always come as pictured - our last batch of pears and bananas were a tad rotten and seemed bruised from transit.

Great service and products They truly "deliver" the goods. They indicate they try and fill the orders within two hours and they actually do get the orders out within that timeframe. Much faster than say Fresh Direct. The groceries are all packed well, no issues. All in all very reliable, fast service here in NYC.

Good selection, excellent customer support and quick turnaround I ordered a few kegs of beer for our clients in NYC the entire ordering process was smooth. I had a payment issue for which I reached out to customer support. The support seems a bit slow but very helpful. They took sometime but came up with a workaround for my international credit card. My onsite staff received the kegs on time without any issues. Overall great experience i would definitely use this again.