Plus and Minus Got a call to change several items from my order which I found to be wonderful. Most places either simply substitute or cut those out of the order. Delivery was prompt. However, the pictures of the salami we bought was a full salami, but what arrived was a package of slices. Might be a great addition to the NYC late night ordering scene if they deliver what they show - - even if everything is a bit on the high side. It was after 10 pm when we made the order, one should expect to have to pay premium.

They won't read/comply with the special instructions or write a note I bought a bunch of items to be delivered to a friend (inside joke) I tipped over $18 because I included specific instructions that it was a gift and if they could write a one sentence note, I would appreciate it. In their online instructions it says they will attach a note. They did not and I am upset I tipped so much before this was done.

Thank You ! Thank You ! Thank You ! I sent an email from Canada as I wanted to send a gift to my brother in NYC, but could not enter Canadian billing address. Customer service responded quickly and I was able to arrange for the delivery, that arrived at his office a few hours later. Thank You for the very prompt reply and solution.

Pleasant experience Super fast responses on the online chat, they ran out of some items so called to tell me what substitutes they would provide ( very polite and helpful Indian gentleman who gave fabulous n quick service ) . This is a great option to fresh direct - quicker n good prices too

The only beer distributor in the metro … The only beer distributor in the metro area to be responsive at any time of the day and always meets our needs. We've had other beer distributors give us the runaround and had one actually not show up with our keg when promised. We never had that issue with NYGrocery. I would definitely recommend them to anyone.