My Christmas Angels… I was having a difficult time figuring out a gift for my nephew and his family, which includes his hard to impress mother, that wouldn't break the bank. Then I found BuyWinesOnline.com. I was impressed (and hope the family will be!) It shipped in plenty of time for Christmas - but little did I know I'd been given the wrong address! It was delivered to the address I provided - apparently, the recipient was delighted . . . I contacted BuyWinesOnline.com, explained my dilemma, requesting the name of the person who signed for the order. Haley responded immediately, offering what help she could. (My signature isn't readable either!) This has all occurred - well, this is day 3. Last night Haley states they will re-ship the order. This morning I get a message from Anthony stating their intent to re-ship my order if I can provide the correct address! That is going totally above and beyond. Other companies should take a lesson in Customer Service. I was impressed with Haley's attempt to help me discover the identity of the signee, but their extreme effort to assure a Merry Christmas is had by all is nothing short of impressive. Thank you so much, my Christmas angels!

10/10 As a new customer (04/01), this is what I experienced on my first order of Cabernet's that included 2 bottles/ Napa and 1 bottle/ Argentina. -Order date was received as promised. -Shipment was professionally handled; container well molded for glass and liquid delivery. -The wine was SUPERB! - Ordered 4 more bottles 4/18. All I need now is a Powerball win and an Eagles Super Bowl trophy.

This will be the only place I buy wine… This will be the only place I buy wine from online! Awesome selections, had wines I couldn’t find elsewhere. Recently made a purchase and I messed up with the shipping. Customer service was very responsive and helped me fix the error no problem. Kelsey was awesome.

Such a good first-time buying… Such a good first-time buying experience. Prices were very competitive. You can gift wrap each individual bottle for $1 (as of 2023) and add a customized note of a generous length. You also have the option of adding ice to your order if necessary. I had a question about my order and when I called the 800 number it was answered immediately by a patient and helpful rep. This is a gift so I don't know the result yet but I feel confident that it's going to end well.

Outstanding Customer Service As a return customer, I appreciate the consistently high level of customer service at BuyWinesOnline.com. Today's experience was no exception. After placing an order for a case of one of my favorite cabernets, I discovered that I had neglected to take advantage of a discount offer I had been emailed previously. My mistake was quickly rectified with a single telephone call to their customer service number. The BuyWinesOnline.com representative, Christina, couldn't have been more pleasant or helpful as she diligently worked to address my concern.