Is this a scam? Wrong order sent, no one replys via customer service, is this a scam? Used the customer service page to register a problem but not heard anything. Order number is X1OQ27QA.

Customer Service Fail Vivino had an order sent out immediately that I requested to be held for delivery until I returned from vacation. They expected me to accept delivery of the order that was sitting in a local UPS office for about 10 days. This was unacceptable to me and I instructed them to cancel my order and issue full refund. Nearly 5 days and several emails/phonecalls later, the issue remains unresolved. Vivino used to have topnotch customer service but really seems to have tailed off of late. UPDATE: issue has been resolved. Notice of refund emailed. Still, quality customer service at Vivino a major concern. Reaching reps who know what they are doing and addressing problems efficiently appears to be quite a rarity over there these days.

Horrible experience I see a lot of the same reviews here. I ordered 6 bottles nearly 3 weeks ago. I've been getting emails from Vivino saying that my shipment is being delivered, followed by 'UPS can't find my house'. I've called 4 times, and the customer service folks tell me they have it handled and to not worry. Today, I get an email saying the shipment is being returned to sender because my house can't be found. I live in a well-known neighborhood and have seen UPS come down my street multiple times. Complete BS. Do NOT order from this company.

Waiting for my wine to be delivered Waiting for my wine to be delivered! Vivino are sending emails telling me the delivery company has tried to deliver but I’ve received nothing. I haven’t been given any information about the delivery company and when I contact Vivino the ‘help’ robot only has generic answers

Efficient v Profit I have been using the app for info regarding wines & it’s worked very well & easy, informative & useful for years. Noticibly, not so much any more. Leads me to believe they became successful & the original developers baled, took the money & now live on an island in the sun—as you do. Because, how do you go from EZ to hard to use, loaded with annoying/unwanted ads to convoluted? Reading their most recent reviews leads me to stay with The Wine Society to purchase wine. Typical when a small company becomes successful & is gobbled up by an investment firm or hedgefund who will suck all the profits out & come up with more ways to get money, provide no customer service, no way to contact, blow tons of smoke about how sorry they are and continue to profit at our expense.😠