I don’t know what they’ve done lately… I don’t know what they’ve done lately but now that they allow ads too, they must’ve changed some thing because literally the camera doesn’t work as well on the app and you have to take a picture of the bottle like five times to make sure it’s got the right vintage year, right estate, make sure there’s no other anomalies like it says old vine on there and it’s really not the old vine version of the wine. They have gone really downhill lately as far as camera recognition. The reviews and the what you should pay for your area portion of the app are still working very well.

There is no way to contact support There is no way to contact support. The chat bot is fake and does not actually ever connect to a live agent or create a support ticket or setup callback etc. If you aren't going to buy wine from them, then the app works fine, but it updates every 5-10 minutes which is annoying. If you do buy wine and everything arrives alright there is no issue but if there's one of many issues (bottle missing, bottle broken, entire order not delivered, wine corked, etc.) then you're just stuck paying for nothing and there's no recourse. DO NOT BUY FROM THEM!

Customer service like no other Excellent customer service! Actually, best one I had in years 👍👍👍 They figured out my order made no sense and called to check if that’s what I really wanted ( I didn’t ). Great communication and easy to reach out. Responsive on both phone and mail.

The order arrived fast and well packed The order arrived fast and well packed. We have only tried one bottle of wine so far, and unfortunately we did not like it. To make matters worse, it was a $36 bottle of wine. I wish there was a way to get a full or even partial refund on bottles they match you with that end up not being one you enjoy. Another wine club I am apart of does that and it’s something that keeps me as a customer coming back because I know my preferences matter to them.

I have been using Vivino for years to… I have been using Vivino for years to just check ratings from users on wine but after basically being blind sided by the abrupt closure of Underground Cellar and their business practices I have turned to Vivino for my wine purchases from their vendors and have not been disappointed. Vivino keeps track of your orders and makes sure your orders ships or communicates if there is a delay. Don’t hesitate Vivino is for real, give them a try you won’t be disappointed.