There is no way to contact support There is no way to contact support. The chat bot is fake and does not actually ever connect to a live agent or create a support ticket or setup callback etc. If you aren't going to buy wine from them, then the app works fine, but it updates every 5-10 minutes which is annoying. If you do buy wine and everything arrives alright there is no issue but if there's one of many issues (bottle missing, bottle broken, entire order not delivered, wine corked, etc.) then you're just stuck paying for nothing and there's no recourse. DO NOT BUY FROM THEM!

Now residing in Georgia Now residing in Georgia, my wife enjoys a specific wine from California and we asked a few package stores if they could bring in the item. No luck at any stores. Started shopping online and found the pricing was the same as what we paid when we lived in California. Had the wine delivered to our home within a week. Great experience.

Customer Service Fail Vivino had an order sent out immediately that I requested to be held for delivery until I returned from vacation. They expected me to accept delivery of the order that was sitting in a local UPS office for about 10 days. This was unacceptable to me and I instructed them to cancel my order and issue full refund. Nearly 5 days and several emails/phonecalls later, the issue remains unresolved. Vivino used to have topnotch customer service but really seems to have tailed off of late. UPDATE: issue has been resolved. Notice of refund emailed. Still, quality customer service at Vivino a major concern. Reaching reps who know what they are doing and addressing problems efficiently appears to be quite a rarity over there these days.

Waiting for my wine to be delivered Waiting for my wine to be delivered! Vivino are sending emails telling me the delivery company has tried to deliver but I’ve received nothing. I haven’t been given any information about the delivery company and when I contact Vivino the ‘help’ robot only has generic answers

I don’t know what they’ve done lately… I don’t know what they’ve done lately but now that they allow ads too, they must’ve changed some thing because literally the camera doesn’t work as well on the app and you have to take a picture of the bottle like five times to make sure it’s got the right vintage year, right estate, make sure there’s no other anomalies like it says old vine on there and it’s really not the old vine version of the wine. They have gone really downhill lately as far as camera recognition. The reviews and the what you should pay for your area portion of the app are still working very well.