Good overall Good overall. However, considering that someone 21 years old must sign, it would be nice if Vivino used a logistics company or app that had more flexibility. We had to jump through hoops to have the package dropped at a center to pick-up.

Customer service like no other Excellent customer service! Actually, best one I had in years 👍👍👍 They figured out my order made no sense and called to check if that’s what I really wanted ( I didn’t ). Great communication and easy to reach out. Responsive on both phone and mail.

Thrilled about my first experience I recently made my first purchase and was very impressed with this site’s ease of use, excellent communications and support. The wines I bought are manufactured in Moldova, my homeland that I recently visited and got to try them there. Lupii by Gitana winery is a cashmere red blend with a 75% base of Cabernet and a delightful wine. I am so thrilled that this site made it available for purchase in the US, what a treat!

Need a better courier company. As I didn't receive anything for four days I finally called after a week and asked when my order would be shipped and I was told it would arrive the next day. So I waited at home but it did not arrive till Friday. I understand it is the courier but if you are using a courier company, shouldn't you be able to coordinate with them so that they send you an email letting you know the date and an approximate time of delivery?

Horrible experience I see a lot of the same reviews here. I ordered 6 bottles nearly 3 weeks ago. I've been getting emails from Vivino saying that my shipment is being delivered, followed by 'UPS can't find my house'. I've called 4 times, and the customer service folks tell me they have it handled and to not worry. Today, I get an email saying the shipment is being returned to sender because my house can't be found. I live in a well-known neighborhood and have seen UPS come down my street multiple times. Complete BS. Do NOT order from this company.