POOR CUSTOMER SERVICE POOR CUSTOMER SERVICE - DELIVERED WRONG DAY AND RUINED SURPRISE 90TH BIRTHDAY PARTY. IT WAS A SURPRISE PARTY, BUT THE BASKET WAS DELIVERED WRONG DAY, AND THE RECIPIENT DISCOVERED THERE WAS GOING TO BE A PARTY FOR HER AT HER HOUSE…..SHE IS TURNING 90! CUSTOMER SERVICE DIDNT CARE, AND REPLIED “YOU SHOULD BE HAPPY IT CAME EARLY !”…. VERY BAD BUSINESS PRACTICES, AND CUSTOMER SERVICE!

Late Delivery Gift Tree uses UPS 2nd day air to deliver, not a local retailer. I was sending to a Major Hospital, I put the room number and specified it was a room number. They listed it as a suite with UPS and UPS would not deliver it. It was delivered a week after it was suppose to be delivered, after I contacted the company and UPS 3 time. The item had perishables inside and the patient changed rooms during the delay which created even more issues.

A little early... Company who received the basket said it was beautifully presented. All crackers, nuts etc. were very fresh and tasty. One star off for delivery on Wednesday when I requested Thursday. Early is usually good but I wanted it to arrive on a day when certain people were there.

Terrible attitude Terrible attitude Product neck pillow was useless and the owner didn’t want to know about it Could have at least offered to negotiate, instead sent “an I don’t care” type email I asked if they need help

Never disappointed! From beginning to end, my experience with both the people and the products is that they are delightful. I have sent gift baskets to friends and gifts like the boozey mini cakes for my husband on Father’s Day. I am never disappointed!