Ordered a $200 gift basket 2 weeks in… Ordered a $200 gift basket 2 weeks in advance to be delivered to a business. Paid the extra fee to have it delivered on a specific day for the event. Basket did not arrive and came a day late. Requested a refund from Gift Tree only for the shipping cost and the extra fee charged to have it delivered on a specific date. Thought that was reasonable of me only asking for my shipping to be refunded and not the entire order. They denied my refund saying that the delivery was only for an "estimated date". Will not use this company again due to failure to perform as advertised.

Gift never arrives or is of lesser value This is the second time in a row that my gift was "lost" when shipped from North Carolina vis FedEx. Also, when the gift DOES actually arrive, its not as nice as what was pictured. I have been a loyal customer for several years but this is ridiculous. The CEO must not care if the company goes out of business, as many others have similar complaints.

Tastes as good as it looks! This is the best tasting cake I have ever ordered online! I have ordered cakes online before but always disappointed in the quality, taste, and freshness. I think what really makes this GiftTree cake stand out is how moist it was even after a few days in the fridge--we had leftovers because it's a rich cake and you only need a little piece. The frosting is not only beautiful but just the right sweetness, not overly sugary. It is an absolutely stunning and beautiful cake! It tastes as good, if not better, than it looks! I will be buying my online cakes only from GiftTree from now on.

The customer service was terrific The customer service was terrific. Great communications! There was a concern with the delivery but all worked well. And I appreciate the help and concern from Gift Tree personnel too! I received word today that the Basket has arrived and they LOVED it! So thank you! I will definitely be buying from GiftTree again!

Absolutely appalling company with a… Absolutely appalling company with a rude owner who is not willing to help customers and does not tell the truth. Stay clear.