Terrible attitude Terrible attitude Product neck pillow was useless and the owner didn’t want to know about it Could have at least offered to negotiate, instead sent “an I don’t care” type email I asked if they need help

Gift never arrives or is of lesser value This is the second time in a row that my gift was "lost" when shipped from North Carolina vis FedEx. Also, when the gift DOES actually arrive, its not as nice as what was pictured. I have been a loyal customer for several years but this is ridiculous. The CEO must not care if the company goes out of business, as many others have similar complaints.

We have used GiftTree several times… We have used GiftTree several times now, first finding them after a few poor experiences with Harry & David. We'll never go back as everything is always of the highest quality and care. You can't go wrong with them.

Still waiting for the gift to be delivered. Still waiting for the gift to be delivered. Admittedly, the receiver wasn’t home on two delivery attempts and on the third attempt, the receiver was home but the deliverer didn’t even ring the doorbell or knock on the door and left with a note to say that an attempt was made. Contacted the help desk and received mixed messages. The issue still hasn’t been resolved.

Ordered a $200 gift basket 2 weeks in… Ordered a $200 gift basket 2 weeks in advance to be delivered to a business. Paid the extra fee to have it delivered on a specific day for the event. Basket did not arrive and came a day late. Requested a refund from Gift Tree only for the shipping cost and the extra fee charged to have it delivered on a specific date. Thought that was reasonable of me only asking for my shipping to be refunded and not the entire order. They denied my refund saying that the delivery was only for an "estimated date". Will not use this company again due to failure to perform as advertised.