Variety is the Spice of Life Too many times we receive the same wines again and again, winding up with 3 or 4 bottles of the same vintage. We like variety and only rate a few wines very high or very low, and frankly are not sure whether our ratings have much effect on what we receive. We supplement our club cases with those from Virgin's mail offers where we have more selections and varieties to choose from so we can, for example, try French roses without expecting them to come in future club cases.

The phone representatives are always…Join the club The phone representatives are always knowledgeable, helpful, efficient, and friendly while handling my calls. I've been a member of their wine club for many years, and I highly recommend it for convenience, and, most of all, for the variety of good wines they select for you based on your preferences and ratings. If you join the club, it's worth buying the unlimited free shipping option if you expect to buy more than five cases a year - you probably will because I think you'll like their many specials they offer on some good wines.

If I can speak with the If I can speak with the Corporate Virgin Wine folks, they are great. However, the company that actually ships my wine communicates poorly of at all, never acknowledges they make Mistakes and in general are horrid And unprofessional. I am Very close to stopping my Membership. The aggravation is just Not worth it.

The service is good The service is good, and it happened the Fedex delivery guy sent my merchandise to the first floor made me very inconvenient to brought it to my second floor.homr, after i complain, it is not happened again. I do hope the member wine has more variety for i received some times repeat and repeat.

Nice way to experience different wines Nice way to experience different wines. There is some effort in trying to follow individual likes when offering deals as well as assembling quarterly distributions. I would have given a 5, except for: - FedEx here often says they will deliver on a date and that it's "on the truck", but then they don't. After waiting all day to sign, they post an email saying they stopped but no one was home, which is patently false. - The time lag between ordering and deliver, and especially between being told a quarterly distribution is coming, can be a week to several months. This needs to be tightened up.