I frequently recommend Virgin Wines to… I frequently recommend Virgin Wines to friends. They consistently offer the best wine we've ever had. On the rare occasion that there is a problem, the company quickly refunds the full price of the wine. Their customer service is excellent.

Very disappointed by Virgin Wines USA… Update: I finally did receive a refund after multiple attempts. Upgrading to 2 stars because at least they came thru in the end.-k Very disappointed by Virgin Wines USA club. Wish I would have seen the reviews prior to ordering. I don’t know what they changed over at the company as in the past I have had no issues. This time around I put an order in at the end of August and was given an initial ship date of a week and a half. Three promises of new ship dates and trying to flat out cancel the order and I still don’t have wine or my money back. Lots of apologies and statements of warehouse issues and that this ‘never happens’ with no solutions. Save yourself a lot of time and go elsewhere.

Good value for wines I'd never be able to try Been with Virgin Wines for over a year and love it! I get to try good wine I'd never find in my area for a reasonable price. Had excellent customer service with the one issue I had. If you get a bottle you do not like, they'll give you credit toward your next order. Don't understand the negative reviews.

If I can speak with the If I can speak with the Corporate Virgin Wine folks, they are great. However, the company that actually ships my wine communicates poorly of at all, never acknowledges they make Mistakes and in general are horrid And unprofessional. I am Very close to stopping my Membership. The aggravation is just Not worth it.

The phone representatives are always…Join the club The phone representatives are always knowledgeable, helpful, efficient, and friendly while handling my calls. I've been a member of their wine club for many years, and I highly recommend it for convenience, and, most of all, for the variety of good wines they select for you based on your preferences and ratings. If you join the club, it's worth buying the unlimited free shipping option if you expect to buy more than five cases a year - you probably will because I think you'll like their many specials they offer on some good wines.