Great customer service Recently ordered some beer and glasses from Saddlers brewery. It was a great offer. Came really quickly. The beer had short dates. I informed them of this and with in days they had sent replacement with longer dates. Went above and beyond what I expected. Will definitely use again. Top customer service. Thanks

Shocking customer services that don’t care Shocking customer services, missing items and just a don’t give a F attitude! Won’t ever recommend this company nor use them ever again.

Ordered through Wowcher 2 bottles of… Ordered through Wowcher 2 bottles of gin to be delivered couple of weeks later on or before the 28/8. Sent an e-mail to them on 29th but got no responce. Now the 4th September and nothing

Brewery Order Ordered some beers from them (2nd time). The courier company send the message they were delivering on the day they tried to deliver the consignment. No one in (obvs) so I arranged to have it delivered when someone would be in. Only half consignment delivered, half damaged in transit. Contacted Saddlers by email, 4 days later by their own contact service, 2 days after on Facebook and Twitter. Still no reply or acknowledgement. Very bad customer service.

Order not fulfilled. Impossible to get a response from customer service Ordered an offer and paid for postage. The item hasn’t arrived and it’s been four weeks. Iv emailed their customer services multiple times, with a response once saying it will be dispatched again, that was weeks ago now. Impossible to get hold of them any other way, do not buy from here!