Order not fulfilled. Impossible to get a response from customer service Ordered an offer and paid for postage. The item hasn’t arrived and it’s been four weeks. Iv emailed their customer services multiple times, with a response once saying it will be dispatched again, that was weeks ago now. Impossible to get hold of them any other way, do not buy from here!

Brewery Order Ordered some beers from them (2nd time). The courier company send the message they were delivering on the day they tried to deliver the consignment. No one in (obvs) so I arranged to have it delivered when someone would be in. Only half consignment delivered, half damaged in transit. Contacted Saddlers by email, 4 days later by their own contact service, 2 days after on Facebook and Twitter. Still no reply or acknowledgement. Very bad customer service.

how the hell do you open it????? Is this a new party game ?? i would so like to be able to get into the bottle The lid came off the cork the glue has failed and i'm left with a full bottle of raspberry cream liquer and no way of opening and re closing it again, you had me thinking on using a drill on the cork its no fun this you tease you p.s cannot find web link that works to send direct p.p.s a drink would be nice

Great tasting bottled larger Great tasting bottled larger for a great price. Plus free postage over £40 spend which makes it even more worth the spend. Delivery guy was very friendly and never been asked for identification for a parcel which made me feel younger

Do not recommend mail order, very poor customer experience … Based on recent experiences they send what they have in stock. They do not reply to emails, voicemail is full . Not had a return call explanation why my order was wrong again. Would not recommend, Sadler’s you have just lost another customer, a brash attitude in today’s climate