Shocking customer services that don’t care Shocking customer services, missing items and just a don’t give a F attitude! Won’t ever recommend this company nor use them ever again.

Ordered x1 2.5 rhubarb and ginger gin Ordered x1 2.5 rhubarb and ginger gin X1 2.5 blood orange gin 4 x 6 hibiscus tonic Total cost £130 Received I bottle of gin that’s it! Sent several emails on acknowledgement at all, this is a terrible company I would not recommend it

Do not recommend mail order, very poor customer experience … Based on recent experiences they send what they have in stock. They do not reply to emails, voicemail is full . Not had a return call explanation why my order was wrong again. Would not recommend, Sadler’s you have just lost another customer, a brash attitude in today’s climate

Terrible customer service Terrible customer service Was pleased with the products although its really gimmicky and not particular a good. Arrived late for a party and now have no use for it. Have contacted them several times to arrange a return and they have not responded - terrible support, clearly need to work on how they handle customers. I would normally re-order as the beers are nice and for Peaky Blinder fans would be a great gift, but now - absolutely no chance.

Great customer service Recently ordered some beer and glasses from Saddlers brewery. It was a great offer. Came really quickly. The beer had short dates. I informed them of this and with in days they had sent replacement with longer dates. Went above and beyond what I expected. Will definitely use again. Top customer service. Thanks