Brewery Order Ordered some beers from them (2nd time). The courier company send the message they were delivering on the day they tried to deliver the consignment. No one in (obvs) so I arranged to have it delivered when someone would be in. Only half consignment delivered, half damaged in transit. Contacted Saddlers by email, 4 days later by their own contact service, 2 days after on Facebook and Twitter. Still no reply or acknowledgement. Very bad customer service.

Good customer service Purchased some cans of lager, beer and IPAs as a gift for my husband through living social provided by Sadler’s Brewery. It arrived promptly and in good order but I thought I was expecting two glasses to go with it. I emailed Sadler’s and was in communication with Carol. She replied within a few minutes asking for further details. As I looked into it further I thought maybe I’d pressed the wrong button or got confused with my order. Carol was very good and took the time to contact me several times. Great customer service.

Do not recommend mail order, very poor customer experience … Based on recent experiences they send what they have in stock. They do not reply to emails, voicemail is full . Not had a return call explanation why my order was wrong again. Would not recommend, Sadler’s you have just lost another customer, a brash attitude in today’s climate

Shocking customer services that don’t care Shocking customer services, missing items and just a don’t give a F attitude! Won’t ever recommend this company nor use them ever again.

Genuine Company? Not answering emails or phone Ordered a bottle of sloe gin late November and despite two emails (no reply) asking where my item is, I’m still waiting for a response. I know it’s busy, but it’s been 10 days plus and their website suggest the item was shipped in November, Today I tried calling but all I get is their voicemail (which is full) so I couldn’t leave a message. Starting to panic that they’re not a genuine company. Hopefully they will get back to me ASAP. UPDATE: After a month, the item was refunded. It was only by leaving comments on FB and via Messenger that I finally got a reaction. I suspect they just can’t cope with the Christmas volume of business, but still, it’s no way to treat your customers. As a result, they blocked me on both media and I had to wait until it was at their convenience to sort it out. Taking a month to do it without any sense of apology just isn’t good enough. Sadly, I can’t recommend.