Poor customer service Poor customer service. Didn’t receive free beers when England won Placed an order and wanted to add to it. Emailed customer service but didn’t respond for five days!!!! By that time my order has been sent out. Found them quite rude in their response Wouldn’t recommend them at all

Do not recommend mail order, very poor customer experience … Based on recent experiences they send what they have in stock. They do not reply to emails, voicemail is full . Not had a return call explanation why my order was wrong again. Would not recommend, Sadler’s you have just lost another customer, a brash attitude in today’s climate

Brewery Order Ordered some beers from them (2nd time). The courier company send the message they were delivering on the day they tried to deliver the consignment. No one in (obvs) so I arranged to have it delivered when someone would be in. Only half consignment delivered, half damaged in transit. Contacted Saddlers by email, 4 days later by their own contact service, 2 days after on Facebook and Twitter. Still no reply or acknowledgement. Very bad customer service.

Good customer service Purchased some cans of lager, beer and IPAs as a gift for my husband through living social provided by Sadler’s Brewery. It arrived promptly and in good order but I thought I was expecting two glasses to go with it. I emailed Sadler’s and was in communication with Carol. She replied within a few minutes asking for further details. As I looked into it further I thought maybe I’d pressed the wrong button or got confused with my order. Carol was very good and took the time to contact me several times. Great customer service.

Great Beer Good company, great beer and spirits, Black IPA and Spiced Rum my favourites. Despatch is immediate and very well packaged to avoid breakage in transit. Would highly recommend and will definitely use again, the bundle deals when on are terrific value.