Delivery costs It used to be £40 and you got free delivery. Now it's £60 for free delivery. It put me off from ordering anything as my total only came to £48. Then they wanted a tenner delivery. No thanks I will stick to my local supermarket.

Order not fulfilled. Impossible to get a response from customer service Ordered an offer and paid for postage. The item hasn’t arrived and it’s been four weeks. Iv emailed their customer services multiple times, with a response once saying it will be dispatched again, that was weeks ago now. Impossible to get hold of them any other way, do not buy from here!

Brewery Order Ordered some beers from them (2nd time). The courier company send the message they were delivering on the day they tried to deliver the consignment. No one in (obvs) so I arranged to have it delivered when someone would be in. Only half consignment delivered, half damaged in transit. Contacted Saddlers by email, 4 days later by their own contact service, 2 days after on Facebook and Twitter. Still no reply or acknowledgement. Very bad customer service.

First class company with excellent service. We saw a great offer advertised and was a little apprehensive so decided to email them for some information which they responded immediately. I decided to make the online purchase and after two days received the product very carefully and safely wrapped. How wonderful to have such a first class service in these difficult times. WELL DONE Sadler sales

Poor customer service Poor customer service. Didn’t receive free beers when England won Placed an order and wanted to add to it. Emailed customer service but didn’t respond for five days!!!! By that time my order has been sent out. Found them quite rude in their response Wouldn’t recommend them at all