Do not recommend mail order, very poor customer experience … Based on recent experiences they send what they have in stock. They do not reply to emails, voicemail is full . Not had a return call explanation why my order was wrong again. Would not recommend, Sadler’s you have just lost another customer, a brash attitude in today’s climate

Good customer service Purchased some cans of lager, beer and IPAs as a gift for my husband through living social provided by Sadler’s Brewery. It arrived promptly and in good order but I thought I was expecting two glasses to go with it. I emailed Sadler’s and was in communication with Carol. She replied within a few minutes asking for further details. As I looked into it further I thought maybe I’d pressed the wrong button or got confused with my order. Carol was very good and took the time to contact me several times. Great customer service.

how the hell do you open it????? Is this a new party game ?? i would so like to be able to get into the bottle The lid came off the cork the glue has failed and i'm left with a full bottle of raspberry cream liquer and no way of opening and re closing it again, you had me thinking on using a drill on the cork its no fun this you tease you p.s cannot find web link that works to send direct p.p.s a drink would be nice

Ordered x1 2.5 rhubarb and ginger gin Ordered x1 2.5 rhubarb and ginger gin X1 2.5 blood orange gin 4 x 6 hibiscus tonic Total cost £130 Received I bottle of gin that’s it! Sent several emails on acknowledgement at all, this is a terrible company I would not recommend it

Great customer service Recently ordered some beer and glasses from Saddlers brewery. It was a great offer. Came really quickly. The beer had short dates. I informed them of this and with in days they had sent replacement with longer dates. Went above and beyond what I expected. Will definitely use again. Top customer service. Thanks