Shocking customer services that don’t care Shocking customer services, missing items and just a don’t give a F attitude! Won’t ever recommend this company nor use them ever again.

Poor customer service Poor customer service. Didn’t receive free beers when England won Placed an order and wanted to add to it. Emailed customer service but didn’t respond for five days!!!! By that time my order has been sent out. Found them quite rude in their response Wouldn’t recommend them at all

Delivery costs It used to be £40 and you got free delivery. Now it's £60 for free delivery. It put me off from ordering anything as my total only came to £48. Then they wanted a tenner delivery. No thanks I will stick to my local supermarket.

Brewery Order Ordered some beers from them (2nd time). The courier company send the message they were delivering on the day they tried to deliver the consignment. No one in (obvs) so I arranged to have it delivered when someone would be in. Only half consignment delivered, half damaged in transit. Contacted Saddlers by email, 4 days later by their own contact service, 2 days after on Facebook and Twitter. Still no reply or acknowledgement. Very bad customer service.

Great Beer Good company, great beer and spirits, Black IPA and Spiced Rum my favourites. Despatch is immediate and very well packaged to avoid breakage in transit. Would highly recommend and will definitely use again, the bundle deals when on are terrific value.