Delivery costs It used to be £40 and you got free delivery. Now it's £60 for free delivery. It put me off from ordering anything as my total only came to £48. Then they wanted a tenner delivery. No thanks I will stick to my local supermarket.

Order not fulfilled. Impossible to get a response from customer service Ordered an offer and paid for postage. The item hasn’t arrived and it’s been four weeks. Iv emailed their customer services multiple times, with a response once saying it will be dispatched again, that was weeks ago now. Impossible to get hold of them any other way, do not buy from here!

Do not recommend mail order, very poor customer experience … Based on recent experiences they send what they have in stock. They do not reply to emails, voicemail is full . Not had a return call explanation why my order was wrong again. Would not recommend, Sadler’s you have just lost another customer, a brash attitude in today’s climate

Best prices and clear communication… Best prices and clear communication with good delivery updates. Used this company before and never disappointed! Small issue on last delivery (few bottles missing) but one simple email to them and sorted out in few days. What more can you ask for? Polite and courteous customer services - unlike other online businesses.

Terrible customer service Terrible customer service Was pleased with the products although its really gimmicky and not particular a good. Arrived late for a party and now have no use for it. Have contacted them several times to arrange a return and they have not responded - terrible support, clearly need to work on how they handle customers. I would normally re-order as the beers are nice and for Peaky Blinder fans would be a great gift, but now - absolutely no chance.