Delivery costs It used to be £40 and you got free delivery. Now it's £60 for free delivery. It put me off from ordering anything as my total only came to £48. Then they wanted a tenner delivery. No thanks I will stick to my local supermarket.

Great customer service Recently ordered some beer and glasses from Saddlers brewery. It was a great offer. Came really quickly. The beer had short dates. I informed them of this and with in days they had sent replacement with longer dates. Went above and beyond what I expected. Will definitely use again. Top customer service. Thanks

Genuine Company? Not answering emails or phone Ordered a bottle of sloe gin late November and despite two emails (no reply) asking where my item is, I’m still waiting for a response. I know it’s busy, but it’s been 10 days plus and their website suggest the item was shipped in November, Today I tried calling but all I get is their voicemail (which is full) so I couldn’t leave a message. Starting to panic that they’re not a genuine company. Hopefully they will get back to me ASAP. UPDATE: After a month, the item was refunded. It was only by leaving comments on FB and via Messenger that I finally got a reaction. I suspect they just can’t cope with the Christmas volume of business, but still, it’s no way to treat your customers. As a result, they blocked me on both media and I had to wait until it was at their convenience to sort it out. Taking a month to do it without any sense of apology just isn’t good enough. Sadly, I can’t recommend.

Good customer service Purchased some cans of lager, beer and IPAs as a gift for my husband through living social provided by Sadler’s Brewery. It arrived promptly and in good order but I thought I was expecting two glasses to go with it. I emailed Sadler’s and was in communication with Carol. She replied within a few minutes asking for further details. As I looked into it further I thought maybe I’d pressed the wrong button or got confused with my order. Carol was very good and took the time to contact me several times. Great customer service.

Shocking customer services that don’t care Shocking customer services, missing items and just a don’t give a F attitude! Won’t ever recommend this company nor use them ever again.