Several purchases I’ve purchase several products from wine Enthusiast most recently was a set of long stamped wine glasses set of six. It was a very nice purchase. The glasses look great.

Lacking communication and customer service It's been now more than 2 weeks of calling, emailing, chatting, all due to an order that supposed to be delivered Dec 29 but nobody ever gets back to actually give me an update. Emails are not responded to; if i was lucky to get someone online after almost an hour wait, it was in vain anyway because all i heard was "will email you with an update". Forget about following their automatic phone response and ask for a call back - tried that, calling me back never happened either. This used to be a good company, i have ordered thousands of dollars in gifts but this is the last straw and last order i have ever made. Very disappointed but mostly frustrated.

They had what I needed and ordering was… They had what I needed and ordering was relatively easy.

Believe what you read here about the customer service We received a 24 bottle wine cooler by Wine Enthusiast as a gift. Although the product works well so far and looks nice, one of the slide in bottle racks was out of shape and doesn't seat properly in the rack channels. Contacting customer service was of no value. They told me that they do not have replacement racks and to send it back to Amazon for replacement. WHAT? Send back a 60# refrigerator instead of getting a $10 replacement rack. Believe what you read here about the customer service.

Company has a wide variety of wine… Company has a wide variety of wine cellars.