Michael Byrne
DEI bought a wine luggage I bought a wine luggage. Your site provided very good information on the pieces of luggage. Using your website was easy. The item was delivered quickly with no problems.
Nikki D
GBSeveral purchases I’ve purchase several products from wine Enthusiast most recently was a set of long stamped wine glasses set of six. It was a very nice purchase. The glasses look great.
JCSB
GB"Customer service" a total gut-punch. 2.5 yr old 166 bottle cooler stopped cooling. LONG wait times on phone X 3 or 4 over 3 months. Purchased 2 parts ($140), repairman ($100) certified problem was in sealed compressor system. Supposedly under warranty X 3 yrs. "Warranty"in this case meant crediting original purchase price ($1326) against new unit at list price plus shipping. My unit was discontinued, so recommended unit costing $2899 (no discount of 25% as offered on their website). Emailed and wrote to company repeatedly, to no avail. They treat their customers like sh__. Replaced with another brand unit at $1450. Will never buy their brand again.
Dennis Estes
GBLarge amount of products to fit any… Large amount of products to fit any budget.along with good quality!
Amanda
GBBeware: Items Won’t Ship I agree wholeheartedly with the other negative reviews. I purchased a $2,500 wine credenza that was advertised as “in stock - will ship from our warehouse in 24-48 hours”. I purchased the item on March 19th for my husband’s birthday (which in late April) and to date the item has been packed but not shipped and the estimated “delivery date” is well over a month after my order date. Every time I call customer service the agents keep telling me the item is in transit (and give me different delivery dates) but can’t explain how the item hasn’t yet been picked up by shipper. I’ve called customer service, emailed FragilePak (with no response) and submitted a support ticket with Wine Enthusiast (also with no response). At this point I’m quite certain the item just will not ship. So much for “in stock - will ship in 24-48 hours”. So frustrating and honestly wildly unprofessional.