Company has a wide variety of wine… Company has a wide variety of wine cellars.

Avoid this company like the plague Avoid this company like the plague. We purchased a Eurocave. We were told it's inability to keep the temperature within range is by design. Our less expensive models have no problem doing so yet, after the fact we are told there is nothing wrong with a Eurocave that does not. We ordered a simple item in error. Told it would be refunded, never happened. Then every time we inquire about it we receive an email saying the matter is closed, with no replies or refund. The customer service is simply unacceptable.

Wine Enthusiast Doesn’t Service or Repair Coolers After The Sale Bought 2 Wine Enthusiast coolers. After 5 years, one just stopped working. Called the company and was given a list of all certified repair companies in NC. I called every one of them within 3 hours of my city. 6 were out of business. While it isn’t a great solution, WE is sending me a free part and instructions so I can attempt the repair myself. This at least gives me a possible solution.

The perfect wine fridge for me. This is the wine fridge I have been looking for. It holds the larger bottles, and is the first one I have seen that actually holds as many as it claims. I like the display of the shelving units and by it being sideways the way it puts the wine on display. I opted for the single temp rather than dual, as I have far more red than white wine. I have a smaller one to store the whites.Service was great start to finish, shortly after placing my order I received a confirmation call, I received both an email and another call from the carrier when it shipped informing me of ETA and to clarity any questions I might have. I was provided a three hour window on delivery day, and received a call when they were ten minutes out. I have noticed the actual temp tends to run two to three degrees colder than the setting. Easy fix, I increased my desired setting a couple of degrees. I have referred Wine Enthusiast to a neighbor who I know is also looking for a larger fridge.

D+ / C- Support Call three times to speak with someone in tech support for a Wine Enthusiast refrigerator. Each time, after an extended periodon hold, the line simply went dead. I emailed. Two days later, Mikee C. emailed back. I asked to speak via phone as I had multple questions. He called, but again, we got cut off while I was on hold. He followed up with an email 30 min later partially answering one of my questions (that they only had stock of two parts for my frig), but clearly showed he had no interest in calling back or in answering other questions. All-in-all, it was a TERRIBLE experience, and I cannot ever imagine wanting anything to do with this company going forward.