Lacking communication and customer service It's been now more than 2 weeks of calling, emailing, chatting, all due to an order that supposed to be delivered Dec 29 but nobody ever gets back to actually give me an update. Emails are not responded to; if i was lucky to get someone online after almost an hour wait, it was in vain anyway because all i heard was "will email you with an update". Forget about following their automatic phone response and ask for a call back - tried that, calling me back never happened either. This used to be a good company, i have ordered thousands of dollars in gifts but this is the last straw and last order i have ever made. Very disappointed but mostly frustrated.

Several purchases I’ve purchase several products from wine Enthusiast most recently was a set of long stamped wine glasses set of six. It was a very nice purchase. The glasses look great.

Pleased they are interested in their… Pleased they are interested in their customer preferences.

Wine Enthusiast Doesn’t Service or Repair Coolers After The Sale Bought 2 Wine Enthusiast coolers. After 5 years, one just stopped working. Called the company and was given a list of all certified repair companies in NC. I called every one of them within 3 hours of my city. 6 were out of business. While it isn’t a great solution, WE is sending me a free part and instructions so I can attempt the repair myself. This at least gives me a possible solution.

We bought a significant piece of…Buying Furniture Unseen We bought a significant piece of furniture sight unseen just from our previous experiences with Wine Enthusiasts and could not be happier.