Bid and bought a Justin Isosceles… Bid and bought a Justin Isosceles Reserve from them. They charged me for it but never sent the wine. When asked no response was given. I paid for the wine but never received it. I would never buy wine from this site. Besides you are actually getting gouged. There are much better sites to buy wine from, including older wines.

Best place for old wine, even if not perfect The markup is more than I think is fair, but they are up front about it. It's always risky buying "used" wine, but it also allows me to buy older stuff. Overall, there's no better place to procure old wines and often at a good value.

Purchased a 2004 Leoville Las cases on… Purchased a 2004 Leoville Las cases on their site they sent me a completely different bottle of wine and now tell me they never had the correct bottle that was pictured on their website and they offered me the ability to keep the one they sent me for full price or they will send me a shipping label and hold my funds until I return the other one. The customer service rep made me feel like it was my fault somehow and they don’t need to take any responsibility for their screw ups. Never again.

Poor customer service More of a FedEx problem than a Winebid problem however had i known they would be shipping via FedEx I'd have made different arrangements. For wine deliveries I use a UPS address as I'm rarely at home to accept shipments. I paid to have the wine shipped and upon arriving in Portland FedEx returned it to Winebid in Napa without using the phone number in my FedEx profile to contact me. I just called Winebid and the CS person that I'll have to pay again to have the wine shipped, offered no other solution I'll probably just let the wine stay there and be done with it. edit: I later called the shipping arm of Winebid and they listened to and understood my problem. They also agreed to re-ship the wine at no further expense to me. Having said all this I cannot recommend buying wine through Winebid. It might look like a bargain but it's not...it's expensive. Plus many reviews speak of having been sold fake wine. Sadly this is a big issue these days. I know this because I'm in the business of selling fine wine. Buy locally or from a distributor, forget the middle man.

Actually great Not sure what it is with all the hate. For most of the bottles I buy, it's a great steal. Their customer service is so on point and helpful with everything. I had an issue with a shipment and they fixed it in under an hour. I don't buy crazy expensive bottles but generally find great deals. At least the website is upfront with the premium, most places will just put it into the price and not actually tell you. Only your first bid they have a pre-authorization and the charges were dropped after I won. It is not a big deal. Overall it is a great website, with some awesome deals, and amazing customer service.