Their customer service is HORRIBLE Their customer service is deteriorating. I have been trying to resolve a damaged, reshipped, and now returned order for 8 days. The latest is the address THEY provide on their website for a pick up location, no longer accepts wine. What?! They are full of excuses but no solutions. I demanded a supervisor to reroute my delivery to another drop off, and the idiot did the order again. This is the 3rd redo of the same order. But FedEX site shows it out for delivery. Baffled!

Wine Insiders Delivery Issues Wine Insiders has a nice selection of wines and some very nice wine special offerings. Their only shipping carrier option, however, is FedEx Home, a subsidiary of FedEx Ground, comprised of lazy independent contractors. I would not recommend this wine merchant if you reside in an apartment building (especially without any means to travel to a FedEx pickup location). Wine Insiders' Customer Service is not helpful in resolving shipment issues with the carrier, but they issue a prompt refund to the customer once an order is returned to their warehouse by FedEx.

They need to take responsibility for their mistakes My issue is not necessarily with the wine itself (because I just got my order) but with the delivery process. I specifically requested that it be delivered to a local Dollar General because not only was I going to be out of town that week, but I didn't want it to be delivered in my conservative neighborhood. The FedEx guy attempted to deliver it to my house and when we didn't answer the door, he gave it to my neighbor who signed for it. I ended up getting it when I got home but the problem is that WineInsiders didn't take responsibility for this. They blamed FedEx. The FedEx guy just delivered it to the address on the box and gave it to my neighbor when I didn't answer the door. That sounds like a Wine Insiders issue to me.

Wine orders I have placed two orders in the past two weeks and have not received the product I odered. I have been charged but have been told I do not have any orders

Sub par quality Delivery was fine, but the wine is terrible. We have tried 4 of the wines and 2 we did not even finish and the other two were 2 buck Chuck quality at best. Can't believe all the people who rate their wine as 4.5 stars.