Scam Scam. Many people received an offer with their AMEX card for cash back on a purchase that excluded use of promo codes. Everything on the website is always “on sale” so no purchase was valid at all. After finding out, I tried to cancel the order (2 hours later) and they refused. Was told there would be a huge restocking fee if I refused delivery. Found out this happens to many others don’t trust this site

Wine orders I have placed two orders in the past two weeks and have not received the product I odered. I have been charged but have been told I do not have any orders

They need to take responsibility for their mistakes My issue is not necessarily with the wine itself (because I just got my order) but with the delivery process. I specifically requested that it be delivered to a local Dollar General because not only was I going to be out of town that week, but I didn't want it to be delivered in my conservative neighborhood. The FedEx guy attempted to deliver it to my house and when we didn't answer the door, he gave it to my neighbor who signed for it. I ended up getting it when I got home but the problem is that WineInsiders didn't take responsibility for this. They blamed FedEx. The FedEx guy just delivered it to the address on the box and gave it to my neighbor when I didn't answer the door. That sounds like a Wine Insiders issue to me.

Bogus If you love a good wine deal and can tell the difference between two buck chuck and anything else, hold on to your wallets. I supposedly got a “gift” coupon for $100 off a half case. After receiving the shipment and checking on Vivino, I found only 3 were listed. All had an average price under $4. All ratings 3.7ish. The customer service person who answered my email was illiterate. The wine is awful and I blame myself for failing to be a good consumer. Hope u don’t make the same mistake!!

CUSTOMER SERVICE CUSTOMER SERVICE, WHAT CUSTOMER SERVICE? THEY NEVER GET BACK TO YOU OR ANSWER EMAILS. THEY EMPTY MY CARTS. THE LAST 3 CARTS I MADE THEY EMPTIED SO I NEVER MADE ANOTHER ORDER AFTER ORDERING 5 TIMES. IT SEEMS WINE INSIDERS DOESN’T WANT MY BUSINESS. I HAVE TOLD THEM NUMBEROUS TIMES CHARGING A PROCESSING FEE IS NO FREE SHIPPING. GIVE ME 50% OFF WITH NO PROCESSING FEE, I'LL MAKE MY 6TH ORDER OTHERWISE WINE INSIDERS IS A SCAM AND I'LL BUY MY WINE ELSEWHERE.