They are the worst! They are the worst! Constant miscommunication and incompetence. They mess up your orders repeatedly and then you’ll still be penalized for it, not them. You’ll be penalized with major delays, holds, up charges, etc… and they won’t even consider any type of compensation for your suffering. STAY AWAY!!!

I ordered a bread box on February 9th I ordered a bread box on February 9th. It has been in the status of “being prepared” since this time. They give an estimated ship date and when that date comes they change to a new delivery date. I requested that the order be cancelled and I be refunded. Customer service called the warehouse and they said ok and he told me my refund would appear in 3-5 days. The next day I get an email that says the warehouse can’t cancel it and I have to wait until I get it to return it because it is being “prepared for shipment already.” I explained it has been like this for two months and I am being lied to because it is not being prepared. At this point they once again changed my delivery date today to next week. They are doing everything possible to not refund me for a product I assume I will never see. I always thought this was supposed to be a good company but I am extremely angry and feel I am getting fraudulent responses so they can keep my payment without delivering an item.

Wonderful company! Update: After contacting C&B customer service, I'm happy to report that they really stepped-up and sorted out my order to my complete satisfaction. Well done to the C&B team. ------------------------------------------------------------- As others have suggested...C&B employs deceptive marketing practices. They're quick to take your money, then delay order fulfillment. I ordered $900 worth of cookware back in November to prepare for the Christmas holidays. What was promised for 2-Dec delivery, has now been pushed to the 15th. Looks like C&B will destroy my holiday preparations.

I ordered a mirror I ordered a mirror. It came broken. I returned for replacement. I received a chair instead. I returned for replacement for the mirror I was supposed to receive. About 3 hours of being on the phone over this time, and still don’t have a mirror. Lots of apologies. I had been a Crate and Barrel fan prior to this. Not now!

Fragile items will be destroyed upon shipping. No customer service part of the order (kitchen dishes) came in broken (the fedex guys must have used the box as a football). Online chat/customer service must reside on another planet based on the speed of response. Another item that they claimed was delivered is MIA. Still waiting for the remaining items, more than a week after purchase. Yeah, this might be the last time I shopped at this overpriced place