I strongly urge consumers to stay away… I strongly urge consumers to stay away from Crate and Barrel outlet stores. I spent over $2k on one couch which seemed to be in perfect condition and was a great deal compared to what it would have cost if I had purchased it in store (based on full description provided by store employees on model and fabric). Worst experience as the upgraded, stain resistant fabric along with the stain removing directions provided by the company on this model were so wrong and within a couple months I have nothing but water stains all over my whitish sofa. I followed everything exactly. The company takes no responsibility for selling me a $2K couch that, although came from an outlet with as is, was still $2K based on these features. I wouldn't pay $2K if it didn't have these features which were part of the sell to me. What a waste. The couch is not worth $5 at this point. Save yourself time and headache and know that just because it seems like a good deal and that you can inspect it all you want and do all the research , it means absolutely nothing. Will never shop with C&B - outlet or not - ever again. They owe me at least a professional cleaning but choose to simply say that I signed a waiver for the outlet so who cares if we sold you junk!!!!

Would provide zero stars if possible Would provide zero stars if possible. Ordered 2 couches “In Stock” on website in August only to be delayed until mid September, then October, then November, then December. Ordered a cabinet in December thinking a one off…..delivery date mid January….now mid April. I would NEVER use them again and strongly suggest you don’t either. Their listed inventory is a scam

Great place to buy furnitures and… Great place to buy furnitures and dinnerware. The only bad experience was about an online pickup order, it took 6+ month and then got canceled without any apologies. But overall, a pretty good store.

Punitive Policies Recently placed a large order, including numerous items that were backordered but still charged to my card. Eventually, I was notified some of the items were no longer available and I would be issued a refund. So, essentially I "loaned" C&B several hundred dollars interest free. If I'm going to give out interest-free loans, my friends and family will come first...not C&B or any of their other businesses.

Horrible customer service I bought several wabi "Outdoor" planters and within a couple of months of being outside, the paint started chipping off of ALL of them - I sent in photos and Crate and Barrel said it was my fault for having kept them in the garage and that it was past their 30 day return policy - so too bad. That is thousands of dollars down the drain, and 10 very heavy planters leaving a mess of chipped paint on my patio that I now have to figure out. The customer service response was atrocious - and the "outdoor" "frost resistant" item should not be sold for outdoors. Not the first time I've been dismayed with their customer service either. But this was next level terrible.