Fragile items will be destroyed upon shipping. No customer service part of the order (kitchen dishes) came in broken (the fedex guys must have used the box as a football). Online chat/customer service must reside on another planet based on the speed of response. Another item that they claimed was delivered is MIA. Still waiting for the remaining items, more than a week after purchase. Yeah, this might be the last time I shopped at this overpriced place

Wonderful company! Update: After contacting C&B customer service, I'm happy to report that they really stepped-up and sorted out my order to my complete satisfaction. Well done to the C&B team. ------------------------------------------------------------- As others have suggested...C&B employs deceptive marketing practices. They're quick to take your money, then delay order fulfillment. I ordered $900 worth of cookware back in November to prepare for the Christmas holidays. What was promised for 2-Dec delivery, has now been pushed to the 15th. Looks like C&B will destroy my holiday preparations.

THIS IS THE WORST EXPERIENCE I HAD IN… THIS IS THE WORST EXPERIENCE I HAD IN AGES, THERE CUSTOMER SERVICE IS USELESS, I CALLED 10 TIMES, NO HELP THE SHIPPING COMPANY THEY ARE USING IS BEYOND USELESS. IVE BEEN SUPER PATIENT UP TO NOW BUT NOW I WONT STOP WRITING REVIEWS EVERYWHERE I CAN UNTIL MY 4000$ SOFA IS FINALY DELIVERED TO MY HOME

Punitive Policies Recently placed a large order, including numerous items that were backordered but still charged to my card. Eventually, I was notified some of the items were no longer available and I would be issued a refund. So, essentially I "loaned" C&B several hundred dollars interest free. If I'm going to give out interest-free loans, my friends and family will come first...not C&B or any of their other businesses.

Nightmare with orders Nightmare with orders. Double points for credit card purchase on web site, but never received the correct amount. Items in stock, now suddenly out of stock. Not charged on card. Then months later they charge my card with NO explanation. No delivery date. NEVER will buy from this unorganized company again. But the people you call at customer service are wonderful, but rarely fix any problems.