Their customer service is abysmal and… Their customer service is abysmal and their products aren’t even that nice. Never again. Currently on month 4 of attempting to get the correct color couch

Worst experience Worst experience. Never used card . But recd a email that I had a late payment . Went online and saw no purchases bought and credit card showed $121 balance (with late fee). I asked fraud to tell me what item was purchased and address it was mailed to ( but couldnt provide ) because it didnt exist . Something not right here . Cancel your cards.

Wonderful company! Update: After contacting C&B customer service, I'm happy to report that they really stepped-up and sorted out my order to my complete satisfaction. Well done to the C&B team. ------------------------------------------------------------- As others have suggested...C&B employs deceptive marketing practices. They're quick to take your money, then delay order fulfillment. I ordered $900 worth of cookware back in November to prepare for the Christmas holidays. What was promised for 2-Dec delivery, has now been pushed to the 15th. Looks like C&B will destroy my holiday preparations.

Shoddy furniture, no help from customer serviceI purchased 2 tall entertainment… I purchased 2 tall entertainment centers 10 years ago. for $1000 each. Each entertainment center had problems with cabinet doors from the start. Crate and Barrel did nothing. now one door just fell apart, came off the cabinet in pieces. After weeks, C&B informed me that because it was purchased 10 years ago, they would do nothing. Name of person making decision not provided. I was told the entertainment centers were solid wood. Not true, each is particle board. Poorly made furniture for $2000. Also concerned that since cabinet doors were just junk, that whole tall entertainment center might just fall down. Considering legal action if C&B does not return my money or actually do something to repair shoddy furniture.

Theft. Order never delivered and no refund I ordered something more than a month ago and despite multiple multiple multiple attempts to contact Crate and Barrel I have been unable to get any answers or any resolution. Seems they literally just stole my money. DO NOT BUY FROM THIS “COMPANY”