THIS IS THE WORST EXPERIENCE I HAD IN… THIS IS THE WORST EXPERIENCE I HAD IN AGES, THERE CUSTOMER SERVICE IS USELESS, I CALLED 10 TIMES, NO HELP THE SHIPPING COMPANY THEY ARE USING IS BEYOND USELESS. IVE BEEN SUPER PATIENT UP TO NOW BUT NOW I WONT STOP WRITING REVIEWS EVERYWHERE I CAN UNTIL MY 4000$ SOFA IS FINALY DELIVERED TO MY HOME

I strongly urge consumers to stay away… I strongly urge consumers to stay away from Crate and Barrel outlet stores. I spent over $2k on one couch which seemed to be in perfect condition and was a great deal compared to what it would have cost if I had purchased it in store (based on full description provided by store employees on model and fabric). Worst experience as the upgraded, stain resistant fabric along with the stain removing directions provided by the company on this model were so wrong and within a couple months I have nothing but water stains all over my whitish sofa. I followed everything exactly. The company takes no responsibility for selling me a $2K couch that, although came from an outlet with as is, was still $2K based on these features. I wouldn't pay $2K if it didn't have these features which were part of the sell to me. What a waste. The couch is not worth $5 at this point. Save yourself time and headache and know that just because it seems like a good deal and that you can inspect it all you want and do all the research , it means absolutely nothing. Will never shop with C&B - outlet or not - ever again. They owe me at least a professional cleaning but choose to simply say that I signed a waiver for the outlet so who cares if we sold you junk!!!!

Horrible Horrible. Literally worst online ordering experience for myself as well as my sister ( two separate purchases) for a registry of family member. Spent hours on phone. Customer service reps are inept and callous. Never again. My sister lost money- never got her refund. Its been months. I lost a part of my soul on the phone for and hour.

Great place to buy furnitures and… Great place to buy furnitures and dinnerware. The only bad experience was about an online pickup order, it took 6+ month and then got canceled without any apologies. But overall, a pretty good store.

Their customer service is abysmal and… Their customer service is abysmal and their products aren’t even that nice. Never again. Currently on month 4 of attempting to get the correct color couch