Would provide zero stars if possible Would provide zero stars if possible. Ordered 2 couches “In Stock” on website in August only to be delayed until mid September, then October, then November, then December. Ordered a cabinet in December thinking a one off…..delivery date mid January….now mid April. I would NEVER use them again and strongly suggest you don’t either. Their listed inventory is a scam

Theft. Order never delivered and no refund I ordered something more than a month ago and despite multiple multiple multiple attempts to contact Crate and Barrel I have been unable to get any answers or any resolution. Seems they literally just stole my money. DO NOT BUY FROM THIS “COMPANY”

Punitive Policies Recently placed a large order, including numerous items that were backordered but still charged to my card. Eventually, I was notified some of the items were no longer available and I would be issued a refund. So, essentially I "loaned" C&B several hundred dollars interest free. If I'm going to give out interest-free loans, my friends and family will come first...not C&B or any of their other businesses.

Horrible customer service I bought several wabi "Outdoor" planters and within a couple of months of being outside, the paint started chipping off of ALL of them - I sent in photos and Crate and Barrel said it was my fault for having kept them in the garage and that it was past their 30 day return policy - so too bad. That is thousands of dollars down the drain, and 10 very heavy planters leaving a mess of chipped paint on my patio that I now have to figure out. The customer service response was atrocious - and the "outdoor" "frost resistant" item should not be sold for outdoors. Not the first time I've been dismayed with their customer service either. But this was next level terrible.

I ordered a couch in December of 2021 I ordered a couch in December of 2021. Every month or two since i have received notices of delays due to Covid issues and supply issues. It is now November, 2022 and it was supposed to arrive now. Corporate office said in October that I should have it by Thanksgiving. But today, after calling, I learned it is estimated late December. C&B has no control over their product and just string me along. Miserable experience.