Crate and Barrel

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1.35
Based on 20 Reviews

5

5.00%

4

5.00%

3

0.00%

2

0.00%

1

90.00%
About Crate and Barrel

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Richard
GB

Punitive Policies Recently placed a large order, including numerous items that were backordered but still charged to my card. Eventually, I was notified some of the items were no longer available and I would be issued a refund. So, essentially I "loaned" C&B several hundred dollars interest free. If I'm going to give out interest-free loans, my friends and family will come first...not C&B or any of their other businesses.

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K.Cole
GB

I ordered a mirror I ordered a mirror. It came broken. I returned for replacement. I received a chair instead. I returned for replacement for the mirror I was supposed to receive. About 3 hours of being on the phone over this time, and still don’t have a mirror. Lots of apologies. I had been a Crate and Barrel fan prior to this. Not now!

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Ms Elodie Robertson
FR

THIS IS THE WORST EXPERIENCE I HAD IN… THIS IS THE WORST EXPERIENCE I HAD IN AGES, THERE CUSTOMER SERVICE IS USELESS, I CALLED 10 TIMES, NO HELP THE SHIPPING COMPANY THEY ARE USING IS BEYOND USELESS. IVE BEEN SUPER PATIENT UP TO NOW BUT NOW I WONT STOP WRITING REVIEWS EVERYWHERE I CAN UNTIL MY 4000$ SOFA IS FINALY DELIVERED TO MY HOME

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B B
GB

Their customer service is abysmal and… Their customer service is abysmal and their products aren’t even that nice. Never again. Currently on month 4 of attempting to get the correct color couch

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Kate Fleming
GB

Great place to buy furnitures and… Great place to buy furnitures and dinnerware. The only bad experience was about an online pickup order, it took 6+ month and then got canceled without any apologies. But overall, a pretty good store.

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