They charged me $262, cancelled my order without any notification, and does not refund They sent me order confirmation e-mail and charged me $262. After 4 days, I contacted them to ask my order delivery. They told me my order is cancelled and there will be no refund. They advise me to contact with my bank. They did not inform me about the cancellation. And customer service says Crate and Barrel did not initiate a charge. I showed my bank account, they say me contact your bank. Terrible, horrible customer service. Never buy Crate and Barrel online, never ever

THIS IS THE WORST EXPERIENCE I HAD IN… THIS IS THE WORST EXPERIENCE I HAD IN AGES, THERE CUSTOMER SERVICE IS USELESS, I CALLED 10 TIMES, NO HELP THE SHIPPING COMPANY THEY ARE USING IS BEYOND USELESS. IVE BEEN SUPER PATIENT UP TO NOW BUT NOW I WONT STOP WRITING REVIEWS EVERYWHERE I CAN UNTIL MY 4000$ SOFA IS FINALY DELIVERED TO MY HOME

Nightmare with orders Nightmare with orders. Double points for credit card purchase on web site, but never received the correct amount. Items in stock, now suddenly out of stock. Not charged on card. Then months later they charge my card with NO explanation. No delivery date. NEVER will buy from this unorganized company again. But the people you call at customer service are wonderful, but rarely fix any problems.

Delivery...forget about it! Ordered 3 pieces of furniture in December. Original delivery mid February, then end February, then mid March, then end march now no date at all. Meanwhile Crate & Barrel is earning interest on all of our deposit money which includes prepaid shipping. I would never buy from C&B again. UPDATE: Notified items are in local warehouse and it will take 23 DAYS to ship the final 25 miles. Really?

I ordered a bread box on February 9th I ordered a bread box on February 9th. It has been in the status of “being prepared” since this time. They give an estimated ship date and when that date comes they change to a new delivery date. I requested that the order be cancelled and I be refunded. Customer service called the warehouse and they said ok and he told me my refund would appear in 3-5 days. The next day I get an email that says the warehouse can’t cancel it and I have to wait until I get it to return it because it is being “prepared for shipment already.” I explained it has been like this for two months and I am being lied to because it is not being prepared. At this point they once again changed my delivery date today to next week. They are doing everything possible to not refund me for a product I assume I will never see. I always thought this was supposed to be a good company but I am extremely angry and feel I am getting fraudulent responses so they can keep my payment without delivering an item.