The item was not in stock I asked that… The item was not in stock I asked that the order be canceled and they refused to due so. I has 4 or 5 emails asking for cancelation and left a message as well. They responded Thursday that the order shipped. This company has unethical business practices. This company knew I didn't want the item and shipped it without needing a signature.

Bad shipping notification with a happy ending I ordered a bottle of Tequila for a friends birthday. Placed the order and within seconds realized I had sent it to the wrong address. Tried calling, got voicemail, tried the chat, the feedback took forever, finally sent an email. The next day I received a text stating the order had been changed and I was very please. A week later I received an email the order was out for delivery but to the wrong address. This time called, emailed and texted and never got a response. That night I received a box and it was my order to the correct address. Happy in the end but that shipment notification to the wrong address was extremely frustrating. I had spent hours trying reach someone any way possible to stop the shipment in some way. Never received any notification or response.

Do not purchase from this company I ordered three bottles from You Booze, but only one arrived. I contacted support and received generic responses about someone being in contact with me within 48 hours. About four days later I receive an update that they are on backorder, but no details on when I should expect my order. This company is a scam, do not purchase from them.

I ordered a few bottles of whiskey in… I ordered a few bottles of whiskey in September (it’s now January of the following year) and the bottles were apparently damaged in shipping (this seems to be the experience others have listed here). After 4 months of ”communication” or lack there of I was offered a credit, a refund was not possible. I used the credit to order a new bottle and I am now experiencing almost the exact same issue all over again. Do not use this service. I will be reporting this company to the authorities. These people will end up in jail and we’ll see them on one of those greed documentaries.

Penny pinching Penny pinching, charging for everything, not being available when calling. Making it difficult to pick up item vice delivery ans charging for that service when ups don't even charge for pickup.