Do not purchase from this company I ordered three bottles from You Booze, but only one arrived. I contacted support and received generic responses about someone being in contact with me within 48 hours. About four days later I receive an update that they are on backorder, but no details on when I should expect my order. This company is a scam, do not purchase from them.

Ordered 3 bottles Ordered 3 bottles. After a week of not recording any shipping info, I decided to reach to them. 3 weeks later and many emails later I received a response to two of the 12 emails I sent out. One email asked for status and they said that they can give me a refund if I don’t want to wait for one of the bottles to be in stock. The final email of me requesting a refund said that they can only refund one bottle cause the one is already packaged in the warehouse and the other is on order to be stocked. They stated that I can get a refund for one that isn’t packaged in the warehouse and that I will get a refund processed that day. It’s been 2 weeks and still nothing and no response. I feel like they’re just gonna keep my money

Penny pinching Penny pinching, charging for everything, not being available when calling. Making it difficult to pick up item vice delivery ans charging for that service when ups don't even charge for pickup.

I placed an order for Clase Azul months… I placed an order for Clase Azul months ago, was told after several weeks that it was on back order. Then several weeks later I followed up and said cancel the order and I want a refund. The lady said in email that I would receive the FULL amount in form of a gift card and a 10% discount on a future order. I still have not received my gift card, my tequila still has not been shipped to my friends as a long past Thanksgiving gift. Last time I followed up to inquire to my gift card, I was told to confirm my email address to have a gift card sent and I STILL have not received compensation. Absolutely worst customer service.

Excellent experience! Great proactive customer service that kept me informed as to when the package would be shipped. Packaging was excellent, no way was anything going to ever break or spill. Great price deal!!!