Ordered The Macallan 12 1.75 liter Ordered The Macallan 12 1.75 liter. They sent the 750ml. Won't accept return. Claimed that the image is 750ml, but you can't see the volume. Paid $131.00, when I could have gone 4 blocks up the street at Party Store Liquors for 79.00. STRAIGHT UP RIPPED OFF!

NOT Good Customer Service! First of all, I was unable to edit my cart. The "Help Desk" attempted to assist me (they sent me a couple of screen-shots, but neither matched with my screen appearance.) Then, the delivery arrived (the order was sent to my son) during the day and required an adult (over 18) signature. He and his wife both WORK during the day!!! On the 3rd attempt, the carrier threatened to return the order to the sender. My son called, and they would deliver it to another business for an additional $8 fee! NOT good customer service!

You ooze you loss… I also wish that I had checked their reviews before placing an order. I ordered four bottles of bourbon 7 Jan 24 and received two on the 19th. I called the following Monday and Tom the rep told me that he was very sorry to hear that I didn’t receive my complete order and that he would make sure that the shipping department would get it sent out that evening. I followed up with an email requesting that they provide me with a tracking number. They replied stating that I should give them three days and if I didn’t receive the other two bottles they would give me a credit. I have been unable to make any contact since and I don’t expect to. I hope that the authorities put these guys out of business. To bad I can’t give them 1/2 star rating.

I placed an order for Clase Azul months… I placed an order for Clase Azul months ago, was told after several weeks that it was on back order. Then several weeks later I followed up and said cancel the order and I want a refund. The lady said in email that I would receive the FULL amount in form of a gift card and a 10% discount on a future order. I still have not received my gift card, my tequila still has not been shipped to my friends as a long past Thanksgiving gift. Last time I followed up to inquire to my gift card, I was told to confirm my email address to have a gift card sent and I STILL have not received compensation. Absolutely worst customer service.

I ordered a few bottles of whiskey in… I ordered a few bottles of whiskey in September (it’s now January of the following year) and the bottles were apparently damaged in shipping (this seems to be the experience others have listed here). After 4 months of ”communication” or lack there of I was offered a credit, a refund was not possible. I used the credit to order a new bottle and I am now experiencing almost the exact same issue all over again. Do not use this service. I will be reporting this company to the authorities. These people will end up in jail and we’ll see them on one of those greed documentaries.