I placed an order for Clase Azul months… I placed an order for Clase Azul months ago, was told after several weeks that it was on back order. Then several weeks later I followed up and said cancel the order and I want a refund. The lady said in email that I would receive the FULL amount in form of a gift card and a 10% discount on a future order. I still have not received my gift card, my tequila still has not been shipped to my friends as a long past Thanksgiving gift. Last time I followed up to inquire to my gift card, I was told to confirm my email address to have a gift card sent and I STILL have not received compensation. Absolutely worst customer service.

Total scam! Avoid at all costs Dishonest & fraudulent vendor!!!! Wish I had seen these reviews before I ordered. They falsely advertise products as in stock when they are not. They take no responsibility for that at all. Once they inform you that they don't have what you ordered, they won't cancel it & refund your money even though the error was their fault. Instead they claim they will only offer a substitution with an item you don't want. Oh yeah, apparently refusing or return the shipment for a refund isn't an option either because they'll hit you up for a restocking fee. Once they have your money you are screwed. P.S. The item I ordered is still showing as in stock - so they can scam others apparently.

The item was not in stock I asked that… The item was not in stock I asked that the order be canceled and they refused to due so. I has 4 or 5 emails asking for cancelation and left a message as well. They responded Thursday that the order shipped. This company has unethical business practices. This company knew I didn't want the item and shipped it without needing a signature.

Incompetent Company I ordered two different bottles and YouBooze sent one correct and one incorrect. Very incompetent.

Ordered 3 bottles Ordered 3 bottles. After a week of not recording any shipping info, I decided to reach to them. 3 weeks later and many emails later I received a response to two of the 12 emails I sent out. One email asked for status and they said that they can give me a refund if I don’t want to wait for one of the bottles to be in stock. The final email of me requesting a refund said that they can only refund one bottle cause the one is already packaged in the warehouse and the other is on order to be stocked. They stated that I can get a refund for one that isn’t packaged in the warehouse and that I will get a refund processed that day. It’s been 2 weeks and still nothing and no response. I feel like they’re just gonna keep my money