I placed an order for Clase Azul months… I placed an order for Clase Azul months ago, was told after several weeks that it was on back order. Then several weeks later I followed up and said cancel the order and I want a refund. The lady said in email that I would receive the FULL amount in form of a gift card and a 10% discount on a future order. I still have not received my gift card, my tequila still has not been shipped to my friends as a long past Thanksgiving gift. Last time I followed up to inquire to my gift card, I was told to confirm my email address to have a gift card sent and I STILL have not received compensation. Absolutely worst customer service.

First Time Shopper The website made it easy to make the purchase. When the product was backordered customer service kept me informed and the product was delivered well protected.

I ordered a few bottles of whiskey in… I ordered a few bottles of whiskey in September (it’s now January of the following year) and the bottles were apparently damaged in shipping (this seems to be the experience others have listed here). After 4 months of ”communication” or lack there of I was offered a credit, a refund was not possible. I used the credit to order a new bottle and I am now experiencing almost the exact same issue all over again. Do not use this service. I will be reporting this company to the authorities. These people will end up in jail and we’ll see them on one of those greed documentaries.

Penny pinching Penny pinching, charging for everything, not being available when calling. Making it difficult to pick up item vice delivery ans charging for that service when ups don't even charge for pickup.

Ordered The Macallan 12 1.75 liter Ordered The Macallan 12 1.75 liter. They sent the 750ml. Won't accept return. Claimed that the image is 750ml, but you can't see the volume. Paid $131.00, when I could have gone 4 blocks up the street at Party Store Liquors for 79.00. STRAIGHT UP RIPPED OFF!