I ordered hard to get clippers which… I ordered hard to get clippers which were backordered at the time. I haven’t used them yet but the ordering process was easy and they shipped when they said they would and didn’t charge me until they shipped. I would definitely order from them again.

This was my first time ordering from… This was my first time ordering from Frank Rowe and the shipment arrived just fine. Unfortunately the guard combs I purchased, were not the combs received.

Packaging did not withstand UPS shipping My order was for 2 1/2 gallons of conditioning Shampoo. Package arrived today badly damaged. The cap on the container had been smashed allowing release of the container contents. Frank Rowe Customer Service took care of replacement quickly and without hassle and that deserves a 5 star. Looking at in hindsight the cap on the container was a hard plastic and easily broken, the container was poorly packaged and box only carried on small warning label indicating it was Liquid/Fragile. Packing and shipping warrants a 1 star.

I made a purchase that met tge criteria… I made a purchase that met tge criteria for free shipping but was charged for shipping.

Placed an order assuming it WAS Frank… Placed an order assuming it WAS Frank Rowe only to find PetEdge had bought the company. Clipper arrived w/o a charging cord. Dealt with very rude customer service rep who hung up on me, after she stated I would have to pay shipping to return item. Finally resolved issue, but beware. Stopped ordering from PetEdge years ago due to poor customer service, delayed shipping. Nothing has changed.