This was my first time ordering from… This was my first time ordering from Frank Rowe and the shipment arrived just fine. Unfortunately the guard combs I purchased, were not the combs received.

Was not delivered what was advertised Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs that are hard to tell apart. Very unhappy. Was told when I called they were getting rid of the old ones before they would actually get the colored ones advertised. NEW UPDATE!!! I was called today by a very helpful representative who apologized for the mishap & without any prompting replaced the wrong items & made my order correct! It’s so nice to see this is a business that cares about their patrons. I will continue to happily buy here as I know they will make sure I get what I expected. Thank you Frank Rowe & Son

Each phone call to Frank Rowe and sons is a pleasure and delight! Ordering is simple and easy and takes no time at all to complete. Each phone call is a pleasure when it’s time to place an order. Everyone has been helpful and goes above and beyond! And of course the products are also excellent. I’ve been dealing with Frank Rowe & Son for as long as they’ve been around. my grooming shop the Clip Joint in Baltimore Maryland has been in business for 53 years. My two sisters my mother and I met Frank Rowe himself when we started Attending the groom expo in Hershey PA. Great great company!

Packaging did not withstand UPS shipping My order was for 2 1/2 gallons of conditioning Shampoo. Package arrived today badly damaged. The cap on the container had been smashed allowing release of the container contents. Frank Rowe Customer Service took care of replacement quickly and without hassle and that deserves a 5 star. Looking at in hindsight the cap on the container was a hard plastic and easily broken, the container was poorly packaged and box only carried on small warning label indicating it was Liquid/Fragile. Packing and shipping warrants a 1 star.

Free shipping is a hoax Took a week to process my order. Plus they offer free shipping on orders over $99. All items ordered said to qualify for this offer. Order total before taxes was over $120 and was charged shipping anyway. I believe in honesty and will not do business again with this company’s false promises.