Fast service Very easy and quick service. I had to order a new clipper because my original clippers getting repaired and they sent out my clipper within the next day and got it that day in the afternoon

Packaging did not withstand UPS shipping My order was for 2 1/2 gallons of conditioning Shampoo. Package arrived today badly damaged. The cap on the container had been smashed allowing release of the container contents. Frank Rowe Customer Service took care of replacement quickly and without hassle and that deserves a 5 star. Looking at in hindsight the cap on the container was a hard plastic and easily broken, the container was poorly packaged and box only carried on small warning label indicating it was Liquid/Fragile. Packing and shipping warrants a 1 star.

Customer Service girl was very polite… Customer Service girl was very polite and helpful for helping me order my products.In no time I got my clipper combs.Then later before my actual delivering date I got my Km 10 clippers.

Website wasnt applying free shipping… Website wasnt applying free shipping for my products so i had to call in and Pet Edge answered my call. The rep corrected the free shipping problem. Please fix the not applying free shipping error on your website. Im hesitant to order on line from you now.

Free shipping is a hoax Took a week to process my order. Plus they offer free shipping on orders over $99. All items ordered said to qualify for this offer. Order total before taxes was over $120 and was charged shipping anyway. I believe in honesty and will not do business again with this company’s false promises.