Been buying from frank for years Been buying from frank for years. Keep it going

I was having trouble placing my order online I was having trouble placing my order online, I called the phone number listed and was able to have my order processed. I was pleasantly surprised as I received the order within days of placing it. I will definitely be using Frank Rowe & Son again for other grooming products.

Packaging did not withstand UPS shipping My order was for 2 1/2 gallons of conditioning Shampoo. Package arrived today badly damaged. The cap on the container had been smashed allowing release of the container contents. Frank Rowe Customer Service took care of replacement quickly and without hassle and that deserves a 5 star. Looking at in hindsight the cap on the container was a hard plastic and easily broken, the container was poorly packaged and box only carried on small warning label indicating it was Liquid/Fragile. Packing and shipping warrants a 1 star.

Everyone was polite and did everything… Everyone was polite and did everything in a timely manner. I would recommend going to a different shipping avenue like viking or pirate ship. You could save your customers a lot of money on shipping. I appreciate everything you did for me.

I made a purchase that met tge criteria… I made a purchase that met tge criteria for free shipping but was charged for shipping.