Was not delivered what was advertised Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs that are hard to tell apart. Very unhappy. Was told when I called they were getting rid of the old ones before they would actually get the colored ones advertised. NEW UPDATE!!! I was called today by a very helpful representative who apologized for the mishap & without any prompting replaced the wrong items & made my order correct! It’s so nice to see this is a business that cares about their patrons. I will continue to happily buy here as I know they will make sure I get what I expected. Thank you Frank Rowe & Son

I ordered hard to get clippers which… I ordered hard to get clippers which were backordered at the time. I haven’t used them yet but the ordering process was easy and they shipped when they said they would and didn’t charge me until they shipped. I would definitely order from them again.

Customer Service girl was very polite… Customer Service girl was very polite and helpful for helping me order my products.In no time I got my clipper combs.Then later before my actual delivering date I got my Km 10 clippers.

Free shipping is a hoax Took a week to process my order. Plus they offer free shipping on orders over $99. All items ordered said to qualify for this offer. Order total before taxes was over $120 and was charged shipping anyway. I believe in honesty and will not do business again with this company’s false promises.

Packaging did not withstand UPS shipping My order was for 2 1/2 gallons of conditioning Shampoo. Package arrived today badly damaged. The cap on the container had been smashed allowing release of the container contents. Frank Rowe Customer Service took care of replacement quickly and without hassle and that deserves a 5 star. Looking at in hindsight the cap on the container was a hard plastic and easily broken, the container was poorly packaged and box only carried on small warning label indicating it was Liquid/Fragile. Packing and shipping warrants a 1 star.