Placed an order assuming it WAS Frank… Placed an order assuming it WAS Frank Rowe only to find PetEdge had bought the company. Clipper arrived w/o a charging cord. Dealt with very rude customer service rep who hung up on me, after she stated I would have to pay shipping to return item. Finally resolved issue, but beware. Stopped ordering from PetEdge years ago due to poor customer service, delayed shipping. Nothing has changed.

Poor Packaging Poor Packaging, it was loose/came in to big of a box and or not enough packing material in the box. Clipper blades were being bounced all over the shipping box and out of their original packaging.

Customer Service girl was very polite… Customer Service girl was very polite and helpful for helping me order my products.In no time I got my clipper combs.Then later before my actual delivering date I got my Km 10 clippers.

I was having trouble placing my order online I was having trouble placing my order online, I called the phone number listed and was able to have my order processed. I was pleasantly surprised as I received the order within days of placing it. I will definitely be using Frank Rowe & Son again for other grooming products.

I love ordering from Frank Rowe I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with an order thay got messed up because of PayPal when my backordered items were ready to ship. Called them and they helped me sort it out and I made an even bigger order than just what it was initially supposed to be haha.