More like zero stars. More like zero stars. I purchased an SNES Classic which I was assured (as I asked them directly) was a legit console manufactured by Nintendo. Upon receiving it, it was immediately evident in multiple ways—from the serial number, to the printing on the box, to the power adapter, to the cord color, to the console design, etc.—that it was fake. Which oddly didn’t disappoint me as much as being purposely lied to. Stay away from this “company” at all costs.

If I could give less stars than 1 If I could give less stars than 1, I would. 1. The system is fake. 2. There isn’t any way to get into contact with any customer support team. 3. The company has a photo of the authentic system on their site but what gets delivered is a fake system (false advertising). 4. You’re paying for something you think is authentic only to be really disappointed when it comes. Anyone who is even thinking about purchasing through this website, DON’T. There are many authentic retailers on eBay. The first red flag on this site should have been the “all sales final”. Well, they shouldn’t be final when you falsely advertise a product on your website.

Chinese junk, won't issue refund after return They don't sell OEM, it's all Chinese knock-offs. Rep I talked to assured me I'd get a refund as soon as tracking was verified. It's been a month, no refund. Now they're not getting back to me.

This place is such a ridiculous joke! This place is such a ridiculous joke!! This stuff comes from china folks. That’s not the big deal! But when they don’t say that up front and it’s going to take a couple weeks that needs to be known. I canceled my order and from I said they started sending crazy emails. This is not a company , this is some fake company who reproduces Nintendo’s. Beware do not buy. This place is called HIGHLAND ARCHIVE not retro gaming house I’m sure they’ve switched names from multiple people complaining. Terrible terrible experience

Nintendo NES Classic I finally got my Nintendo NES Classic after waiting a month! The unit works great, has comes with 30 games, and is a lot of fun. However, Highland Archives took a little over a month to get it shipped to me. I had no idea this thing was coming straight from China. Also, do better with you customer communication, answer customer emails, and let customers know exactly how long it’s going to take to ship so they don’t think they’re not getting it. Work on that and things will be much better for everyone.