Not disappointed at all! I ordered my product, which was elusive in most areas, and I received it in 16 days. I was not expecting it right away so I was not disappointed at all. The product was packed so well and I appreciated it as it was expensive. I contacted customer service for my tracking number and they immediately responded to my request. Thank you and keep up the good work!!!

Horrendous service Horrendous service. I order a item they had in stock. 9 days I had to reach out to get feedback to be told they actually don't have stock and don't know when they will get it. No real feedback as to when my order will be sent as they don't know when stock is coming. And no apology or refund for their own mistake.

Good experience cancelling order I had ordered from them and when the order had gone through, there was a confusing notice about an additional shipping charge that was $69.99, as much as the order itself (plus the FEDEX charge). I went online and saw the reviews about the high charge, 25% restocking, poor customer service and felt I had made a terrible mistake. I immediately emailed and left a message cancelling my order. To their credit, they responded in 36 hours. My order was cancelled and credit card credited within 24 hours. I have left feedback about the confusing and concerning shipping charges but wanted to say that my experience in cancelling my order was very timely and no additional charges appeared.

The only reason I gave them one star is…avoid Wooden Cork if you care about how you come across to friends or clients The only reason I gave them one star is because it was the lowest possible rating. I paid 42.50 for shipping one bottle of Eagle Rare to a clients on March 8, and as of today -it has not been delivered. When I reached out and complained that I had paid for expedited shipping, they (very politely) responded to me and told me that’s their standard shipping. When I complained today that it was still not there, nearly 2 weeks later, they (very politely) responded to me that 7 to 9 days is normal for shipping. I responded (very politely) that I will never do business with them again. So I’m (very politely) suggesting that no one do business with Wooden Cork. Find a local retailer and pay them to deliver.

I think most of their profit comes from overcharging shipping They vastly overcharge for shipping vs. what it actually costs them and what market competitors charge and take way too long to process orders. Even the one time I paid for expedited order processing due to a time constraint, they still didn't fulfill it within their promised time (but did refund that charge once I brought it to their attention). Three things that would make them much better would be 1) processing orders quicker (especially ones of frequent/high dollar customers), instead of having to wait 7+ days for fulfillment, 2) providing UPS shipping options as most others in their market do, which are not only better, but up to 2x cheaper for the customer, and 3) update and correctly reflect inventory, as I had an order canceled multiple days after it was placed due to being out of stock (when it was reflected as being in-stock).