A few clicks and a week and a half… A few clicks and a week and a half later one of my favorite bourbons was at my door. Professionally wrapped kept the goods safe. Will continue to buy from Wooden Cork.

Ordered 2 bottles of scotch Ordered 2 bottles of scotch. Advertised 'ship next day'. I authorized FedEx charges. 9 days later - nothing. Contacted them and was told 'working on it'. 14 days later, still nothing. Now reading long list of dissatisfied customers. I put dispute with cc company to cancel. Contacted Wooden also. Either just poor service or maybe scam.

Good experience cancelling order I had ordered from them and when the order had gone through, there was a confusing notice about an additional shipping charge that was $69.99, as much as the order itself (plus the FEDEX charge). I went online and saw the reviews about the high charge, 25% restocking, poor customer service and felt I had made a terrible mistake. I immediately emailed and left a message cancelling my order. To their credit, they responded in 36 hours. My order was cancelled and credit card credited within 24 hours. I have left feedback about the confusing and concerning shipping charges but wanted to say that my experience in cancelling my order was very timely and no additional charges appeared.

I order Frank Sinatra JD I order Frank Sinatra JD, the shipping time was good(abt a wk in a half). Upon receiving my bottle I notice there was no fragile sticker on the box. I open it, and it was wrapped good but the bottle was broke at the neck. I called UPS first and called Wooden Cork nxt no answer so I sent an email. I called back 20 minutes later and got an answer she said I just sent you an email send me pics while we are on the phone, I did. They instantly shipped out a bottle that I received within 5 days, no extra charge,and bottle is all gd. Only reason I gave them a 4 is bc this box didn’t have fragile stickers on it either lol.

I think most of their profit comes from overcharging shipping They vastly overcharge for shipping vs. what it actually costs them and what market competitors charge and take way too long to process orders. Even the one time I paid for expedited order processing due to a time constraint, they still didn't fulfill it within their promised time (but did refund that charge once I brought it to their attention). Three things that would make them much better would be 1) processing orders quicker (especially ones of frequent/high dollar customers), instead of having to wait 7+ days for fulfillment, 2) providing UPS shipping options as most others in their market do, which are not only better, but up to 2x cheaper for the customer, and 3) update and correctly reflect inventory, as I had an order canceled multiple days after it was placed due to being out of stock (when it was reflected as being in-stock).