Unhappy
GBTried to return one item and have not… Tried to return one item and have not been refunded. My emails to customer support are going unanswered.
Mark Culhane
GBMisleading website inventory I was very hopeful for this product but after purchasing was never able to test it. Days after accepting my payment I was told they were sold out and promptly refunded. Then a couple weeks later I received an email saying the product was back on stock, but still showed as sold out on the website. It may be an awesome product but they have serious problems with their website and inventory control.
Logan
CAPleased customer! I was undecided on which saddle to go for, so I reached out to SQLab support and laid out my problems with my current saddle. Kaytlin responded quickly and gave lots of details about the saddles she recommended, and why they would be the right choice for me. She also offered to send out the fitting guide, which I did test to make sure I got the right fit. I ended up going for the Ergolux Active 2.1 saddle, and my butt is happy!!
KGT
GBI ordered the wrong sized saddle… I had ordered the wrong sized saddle and contacted customer service to arrange for return and credit. They were very friendly and helpful. I returned the saddle and my credit was processed immediately so I could reorder.
Hemen Oza
GBGreat product and even better customer service! Initially, the order wasn't shipped for 7-8 business days. When I reached out to the US distributor though, the team got into action and shipped one out ASAP. The product is absolutely spot on for what I needed - solid design, ergonomic shape, easy to install!