The quality of the product is…excellent The quality of the product is excellent. The problem is that you charge too much for shipping. A simple envelope should not cost $20

Extremely disappointed with my… Extremely disappointed with my purchase. I ordered the customized Hersheys candy bars for my baby shower. To my surprise, the company literally just wrapped the customized label around the actual Hersheys candy bar in its original packaging. For the price, I thought the candy bars were wrapped with the customized wrapper itself and not simply wrapped around the Hersheys bar in its original package. I also thought that the Hersheys bar would have the words “Baby Shower” pressed into the candy bar itself. I feel like I paid an excessive amount for a customized wrapper. I don’t think this was worth the money, considering you can just go to the store and purchase the Hersheys bars yourself and use a program on your computer to customize a label to wrap around the bar.

Your website apparently was having… Your website apparently was having trouble with uploads for logos. But I didn't know this and WH kept sending messages stating it was the file we uploaded. After bugging my marketing several times over, turned out it was on your website. That was unfortunate since I had to bother our inside people sooo many times.

Order forgotten and shipment late It seemed like our order was lost or forgotten. It took over 2-3 weeks for a mockup. We had to reach out multiple times to ask for an update, and a different person responded each time. The only ask was to use a different sticker, instead of a valentines sticker. We were advised rush shipping was needed to make our delivery date, but still, the package was late.

Candy Hi. I did get my candy bars a little sooner then you said. But a few of my bars wrappers were open and the picture wrappers was ripped. Luckily it was just a few. I have not used them yet. Hopefully I do not have to come to giving those out.