I recently ordered two cakes as a gift… I recently ordered two cakes as a gift for Thanksgiving. The cakes shipped on time and according to UPS, were delivered the day before. While the cakes were not received, I cannot thank customer service enough for refunding the full amount even though the non-delivery was the fault of UPS. I will definitely order again so I get to taste their delicious product. Thanks again customer service!

Gifts arrived on time Gifts arrived on time. Recipients always tell me the cakes & cookies are great.

Difficult to get help when you do not receive your order I have used Bake Me A Wish for several years. Recently, I ordered a cake that was not delivered and does not show in my orders. I received a confirmation email and number for the order and the money was taken out of my account the day after I ordered. I have spent 2 hours trying to reach customer service by phone and email with no response. I expect better customer service when there is a problem. The cakes are delicious

Terrible delivery- health hazard Delivered in the morning without notifying the receiver or calling to coordinate. This is good that needs to be refrigerated- it was sitting in the mail room until the evening (!), that we asked from the recipient to go check. Now it’s a cake that been out for 11 hours and now will have to go to the trash simply because the delivery guy did not call the recipient and inform them. It’s not a book, it food that can go bad!!

Do NOT waste your money! I ordered a gluten-free red velvet cake for my daughter's birthday. The wrong cake was shipped and I promptly called to have it replaced. I was told it would arrive the next day but it did not. It was too late to find another baker on a Saturday evening who could replace the cake and my daughter went without a cake for her birthday. The company was defensive, unapologetic, and refused to refund the full amount of the order as I had added the candles, a teddy bear, and a cookie tower. After all of the heartache this experience caused my family, I believe a full refund is the least they could do. The food items that did arrive were dry and incredibly small. I never leave reviews but I hope to save someone from having the same horrendous experience that I had.