Decent marks for product, terrible rating for business practice. Unlike most people, I don't hate the chocolate. Although I've only tried the dark chocolate. You can tell it's a "healthy" recipe but as long as you know what you're expecting, it's fine. If it was reasonably priced and the company's policies weren't so scammy I would actually buy this occasionally. But beware, when you sign up for the "free trial," not only do they sign you up for the monthly shipment (lots of companies do this), if you don't cancel within 7 days they charge you the FULL AMOUNT for the "free trial" item, as well. That was the deciding factor for me. So I give it decent marks for product, terrible rating for business practice.

Positive experience I did read the offer closely and saw that you had to cancel within 7 days to avoid the subscription. I got the bold dark chocolate and I liked it, but feel that $3.44 per ounce is a bit high. Customer service was very prompt to answer and was helpful. They did offer me a 15% discount if I did not cancel which I refused. I am disappointed that they have to engage in questionable marketing in order to sell their product.

Signed up to receive a free sample...beware Signed up to receive a free sample so I could try before I bought the chocolate. Didn't realize that by signing up for the sample I also enrolled in their autoship program--there was NO indication of that during sign-up and only realized it after reading the fine print on the confirmation email. Sneaky. Chocolate is just OK and not worth the price so I quickly cancelled the autoship. Left a 2 star review on their site and it went to 'review' before being published--which it won't be-- there are nothing but 5 star reviews on their site because those are the only ones they will approve. Horrible business practices.

Completely melted The chocolate itself is good (certainly not the best) but I paid shipping for sample bag and when it arrived every piece was fully melted even though the mail delivery person handed it to me immediately. This I'm sure didn't help the taste and it certainly looked bad.

Very Dissatisfied Like many of the others, my free trial box of chocolates arrived in a damaged package & were COMPLETELY melted. I called the company right away, received an apology & was told a replacement box would be sent at no charge. A couple of days later, we were charged almost $40 for an ongoing subscription they said we signed up for. What?! Despite arguing the point, they would not refund our money. We will be contacting the Better Business Bureau. Buyer beware!