Carl Bendix
GBStill great! I wrote a 3 star review on 5/8/23 due to receiving a box of under sized pieces of chocolate covered marzipan. Today I was given a bag of chocolate marzipan and these were full sized with the delicious candy I've enjoyed in the past. I'm told the box of smaller pieces was pre-packed if that means anything.
Ruth
GBI purchased a box of assorted… I purchased a box of assorted chocolates, and there is a HUGE difference in taste...a downgrade compared to how it used to taste. For years, Sees Candy would advertise the ingredients that make them so unique and tasty. There used to be mention/printed that they used Danish Creamery Butter. The quality, taste, and texture was always consistent. In recent years, I noticed that the taste is not even close to how it used to be, and no mention of using real butter. Spending over $30 a pound for terrible candy is not at all worth it.
Su
GBPricey / Rude I don't really eat candy anymore, but when I do its See's. I am so disappointed in the company. I know prices are going up but $32 a pound?!! This is almost rare gem prices. I only eat a few varieties that they sell. I wish I could count on not being robbed for a few pieces of delicious candy. Mostly, I have had a good experience with the quality. There have only been a couple of times when the candy tasted a little stale. I went to the downtown San Francisco location to get what little I could afford and a very rude woman with ratty, multi-colored hair "helped me". I have never had such an unpleasant experience at any other location in the 40 years I have indulged in this company. Please get these prices and the weird looking/acting employees in order or I will have to give you up.
Consumer
GBvanillin is NOT vanilla… I am especially fond of the amazing walnut bars but for crying out loud if you’re going to charge $17 for eight pieces of candy don’t give us artificial flavor like vanillin- pony up for the vanilla for God sakes otherwise you’re just making us suckers. I’m so angry since I discovered this, that I have a very poor opinion of Sees now.
Eileen
GBThis is expensive candy and I expect… This is expensive candy and I expect that you should get what you pay for, including decent service. I sent several boxes out to several locations across the country to my children and grandchildren anticipating that they would receive them in time for Easter. I was assured by the see’s agent that they would all get to their intended destinations on time. That didn’t happen for three of my children and grandchild. The chocolates were delivered to the wrong address even though they were correctly addressed with my daughters home address, the driver simply dropped them off at the wrong house, resulting in them not receiving the chocolates in time for Easter but rather several days later when their neighbor brought them their missing parcel. I reached out to see’s and told them of my disappointment and have yet to receive a response. I notice that see’s go-to response to every complaint sent in with a pre written response, a form letter in essence, telling everyone to “ Please provide your contact information so we can work with you to renew your good feelings about See’s.”, which is just a way of dismissing us (who’s going to provide personal information on an open format?) and avoiding accountability since they already have our information in our see’s online accounts, which most of us who order online have set up. I know I have one and they have all my contact information, yet I've received no response from them after sending an email telling them of the issue. So please, see’s, spare me your canned response and just do better. You clearly have no problem charging a huge premium for your chocolates, show that same level of investment in treating your loyal customers with care.