Great product and timely delivery. Product is great, time of delivery as promised. I love that they offer a video call to help you set up the machine and answer any questions. The only reason for 4 stars and not 5 is that after a few weeks I needed customer support and the response took for days instead of the 24-48 hours they said. Thank God I was able to find the fix in a Facebook group.

20 helpful minutes A 20 minute session was the perfect way to compare some alternatives and speak to an expert about pro’s and con’s of each. Missy was great at helping me make a decision I was comfortable with.

Gaggia Anima Water Sensor. I have a Gaggia Anima and had the Capacitive Water Level Sensor go bad. Not only did they have the part... but had a detailed video on Youtube on how to take the machine apart. I could not have done it without the video. the price on the part was reasonable. Shipping was a little expensive.

Outstanding customer service and Technical Support Outstanding customer service and technical support! I ordered the Lelit Mara X and my machine’s steam pressure gage didn’t work. After troubleshooting with technical support they deemed it a faulty unit and sent a new replacement as soon as the problem machine was sent back.

Great customer service Great customer service, they respond to questions you might have regarding products in a timely manner, orders are shipped out soon after I order on line. I have been a customer for nearly 20 years bought two espresso machines and 2 grinders, as well as replacement parts and lots of coffee.