Great customer service Great customer service, they respond to questions you might have regarding products in a timely manner, orders are shipped out soon after I order on line. I have been a customer for nearly 20 years bought two espresso machines and 2 grinders, as well as replacement parts and lots of coffee.

A little loud The machine is good but is a little loud and there is somewhat of a learning curve to using all of it's features.

Coffee Cast Continues to Deliver Just had another terrific Coffee Cast with Zach and he was extremely knowledgeable and patient as before. This continues to be the biggest plus for Whole Latte Love. I only hope it never ends. Once again, it helps to have your machine on and ready to go. This allows you to try out some of the suggestions as they watch and offer feedback. Total game changer for me. Think of it as coaching someone WHILE they are riding a bike RATHER than telling them first...how to ride a bike...and then sending them off to ride. Both have their merits. For example, if this is your first time ever using or seeing the machine, you would probably want a demonstration first and take careful notes while looking at your own machine as a reference. However, if you have already tried using the machine, and have a little experience already...getting feedback before, during, and after you either try pulling a shot, steaming milk, back-flushing, etc. would probably be the best way to go.

Scam business Scam business - refurbished has worked great in past with other vendors but apparently means used, dirty and broken to WholeLatteLove

How easy it was to order from… How easy it was to order from WholeLatteCoffee. I tried another seller and it was a total bust. Also, I was very impressedwith the packaging og my ECM Espresso Machine. It was obvious they put a lot of effort to make sure the machine arrived unscathed.