How easy it was to order from… How easy it was to order from WholeLatteCoffee. I tried another seller and it was a total bust. Also, I was very impressedwith the packaging og my ECM Espresso Machine. It was obvious they put a lot of effort to make sure the machine arrived unscathed.

Gaggia Anima Water Sensor. I have a Gaggia Anima and had the Capacitive Water Level Sensor go bad. Not only did they have the part... but had a detailed video on Youtube on how to take the machine apart. I could not have done it without the video. the price on the part was reasonable. Shipping was a little expensive.

A little loud The machine is good but is a little loud and there is somewhat of a learning curve to using all of it's features.

Tried to purchase coffee beans from web… Tried to purchase coffee beans from web site. To much of a hassle to do so. Wanted to sign up for this and that. Went ahead and did all that. Put in my credit card # three times and told me card failed. Card was good, I use it every day and still doing so today. My bill is payed off every month. I just gave up and bought from grocery store.

Great customer service Great customer service, they respond to questions you might have regarding products in a timely manner, orders are shipped out soon after I order on line. I have been a customer for nearly 20 years bought two espresso machines and 2 grinders, as well as replacement parts and lots of coffee.