Great product and timely delivery. Product is great, time of delivery as promised. I love that they offer a video call to help you set up the machine and answer any questions. The only reason for 4 stars and not 5 is that after a few weeks I needed customer support and the response took for days instead of the 24-48 hours they said. Thank God I was able to find the fix in a Facebook group.

Scam business Scam business - refurbished has worked great in past with other vendors but apparently means used, dirty and broken to WholeLatteLove

This is my second or third super… This is my second or third super automatic purchase from them and all have been great. The missing star is that I could have gotten the specific machine I purchased for $400 less the following week at Costco. But their service and care are great and everything works and arrives on time.

How easy it was to order from… How easy it was to order from WholeLatteCoffee. I tried another seller and it was a total bust. Also, I was very impressedwith the packaging og my ECM Espresso Machine. It was obvious they put a lot of effort to make sure the machine arrived unscathed.

Tried to purchase coffee beans from web… Tried to purchase coffee beans from web site. To much of a hassle to do so. Wanted to sign up for this and that. Went ahead and did all that. Put in my credit card # three times and told me card failed. Card was good, I use it every day and still doing so today. My bill is payed off every month. I just gave up and bought from grocery store.