My son purchased a gift certificate for… Updated. Sipsby responds to reviews immediately, but to date they have not responded to my email or shipped my order. Also, yes, I ordered on March 6th, but the problem started before that when I had to contact them to ask for the code that they did not send automatically for my gift card. In fact when my son purchased the card, I did not receive even an email from this company until I sent an email to them requesting the code. ORIGINAL REVIEW:My son purchased a gift certificate for my birthday. First, I had to contact them to get the code since they did not email it at time of purchase. Now, it has been one week since I ordered, and the order still simply says “received”—with no further action. Most companies are apologetic when it takes four days to ship, but this company only states there will be a delay AFTER you’ve spent your money,and that they will let you know whenever the order ships. Do companies really think it is acceptable to take money and not provide products in a timely manner and not even offer a timeframe? Our next step is the Better Business Bureau since they do not respond to emails and have no phone number. Need the funds used to purchase the card returned so it can be used at a company that is responsive, has contact info other than an email, and who ships in a timely manner.

Sips by has never contacted me about my… Sips by has never contacted me about my mistaken order. It’s also impossible to contact a real person to discuss the situation.

LOVE my monthly personalized tea box! Absolutely LOVE my monthly personalized tea box from Sips by. When you sign up you take a "tea preferences quiz" and they have an algorithm that uses these preferences to pick teas from 150+ different brands for you. Their picks have been awesome and have helped me discover new tea brands that I love, as well as new tea types that I had never tried before. Its perfect to take to the office or to try new teas at home! Such a fun, affordable way to discover new teas!

Each box is an opportunity to try something new I enjoy receiving a box of teas custom curated for me. Each box presents a variety of tasting options and has introduced me to flavors and styles of teas I might not have ever been able to try otherwise. It's a chance to experience teas from around the world without having to leave my town.

Best Tea Experience for Lover of Tea! As a beginner tea drinker, this box has given the best experience to try new teas that I never knew existed! I can easily change my preferences in their personalized quiz to give me a change of teas the next month, or whenever I feel like switching it up. I also love sharing my teas with friends and family that I think they may enjoy! In recent days, I've noticed it's also been a lot easier to find and shop for teas that I rated highly. And, I love the different sales they announce for us!