Best Tea Subscription Box Hands Down! I have been a satisfied customer of this company for almost 5 years now. I started my Sips by subscription back in late 2018, and I look forward to seeing that little box in my mailbox every month. And the folks who run this company are passionate about what they do, and so friendly, too! At the end of last year they started hosting weekly Zoom tea parties so they could get to know their customers better, and their customers could get to know who they are and learn more about tea. By doing so, they've gone beyond being just a company, they've created a community of tea lovers.

My son purchased a gift certificate for… Updated. Sipsby responds to reviews immediately, but to date they have not responded to my email or shipped my order. Also, yes, I ordered on March 6th, but the problem started before that when I had to contact them to ask for the code that they did not send automatically for my gift card. In fact when my son purchased the card, I did not receive even an email from this company until I sent an email to them requesting the code. ORIGINAL REVIEW:My son purchased a gift certificate for my birthday. First, I had to contact them to get the code since they did not email it at time of purchase. Now, it has been one week since I ordered, and the order still simply says “received”—with no further action. Most companies are apologetic when it takes four days to ship, but this company only states there will be a delay AFTER you’ve spent your money,and that they will let you know whenever the order ships. Do companies really think it is acceptable to take money and not provide products in a timely manner and not even offer a timeframe? Our next step is the Better Business Bureau since they do not respond to emails and have no phone number. Need the funds used to purchase the card returned so it can be used at a company that is responsive, has contact info other than an email, and who ships in a timely manner.

LOVE my monthly personalized tea box! Absolutely LOVE my monthly personalized tea box from Sips by. When you sign up you take a "tea preferences quiz" and they have an algorithm that uses these preferences to pick teas from 150+ different brands for you. Their picks have been awesome and have helped me discover new tea brands that I love, as well as new tea types that I had never tried before. Its perfect to take to the office or to try new teas at home! Such a fun, affordable way to discover new teas!

DO NOT GIVE A GIFT CERTIFICATE FOR THIS COMPANY i HAVE NOT BEEN ABLE TO ORDER FROM A GIFT CERTIFICATE. I HAVE TRIED SINCE MAY 2023 TO COMPLETE AN ORDER AND I HAVE EMAILED CUSTOMER SERVICE SEVERAL TIMES. I HAVE NEVER RECEIVED MY BOX SUBSCRIPTION AND NEVER BEEN ABLE TO TELEPHONE ANYONE ONLY EMAIL AND NOTHING HAS BEEN FIXED. IN THE MEAN TIME, MY FRIEND HAS NEVER RECEIVED A REFUND FOR HER GENEROUS GIFT.

Sips by has never contacted me about my… Sips by has never contacted me about my mistaken order. It’s also impossible to contact a real person to discuss the situation.