Best Tea Subscription Box Hands Down! I have been a satisfied customer of this company for almost 5 years now. I started my Sips by subscription back in late 2018, and I look forward to seeing that little box in my mailbox every month. And the folks who run this company are passionate about what they do, and so friendly, too! At the end of last year they started hosting weekly Zoom tea parties so they could get to know their customers better, and their customers could get to know who they are and learn more about tea. By doing so, they've gone beyond being just a company, they've created a community of tea lovers.

My son purchased a gift certificate for… Updated. Sipsby responds to reviews immediately, but to date they have not responded to my email or shipped my order. Also, yes, I ordered on March 6th, but the problem started before that when I had to contact them to ask for the code that they did not send automatically for my gift card. In fact when my son purchased the card, I did not receive even an email from this company until I sent an email to them requesting the code. ORIGINAL REVIEW:My son purchased a gift certificate for my birthday. First, I had to contact them to get the code since they did not email it at time of purchase. Now, it has been one week since I ordered, and the order still simply says “received”—with no further action. Most companies are apologetic when it takes four days to ship, but this company only states there will be a delay AFTER you’ve spent your money,and that they will let you know whenever the order ships. Do companies really think it is acceptable to take money and not provide products in a timely manner and not even offer a timeframe? Our next step is the Better Business Bureau since they do not respond to emails and have no phone number. Need the funds used to purchase the card returned so it can be used at a company that is responsive, has contact info other than an email, and who ships in a timely manner.

Each box is an opportunity to try something new I enjoy receiving a box of teas custom curated for me. Each box presents a variety of tasting options and has introduced me to flavors and styles of teas I might not have ever been able to try otherwise. It's a chance to experience teas from around the world without having to leave my town.

Teas are perfectly picked Teas are perfectly curated to your specific tastes. These folks take a lot of time to do what they do and adjust as you give feedback. Pretty awesome. Been a subscriber for 2 years and will continue to subscribe.

Sips by has never contacted me about my… Sips by has never contacted me about my mistaken order. It’s also impossible to contact a real person to discuss the situation.