Matt
CHBeautiful model and great support These metal models are really awesome. I bought the Sailor's Companion model that ist just gorgeous. There was a little problem that made me contact the support. I was really surprised that I received immediate and very kind help. Thanks a lot, Alex!
Phil
GBUnbelievable Quality All Round The communication and product quality is exceptional. Whilst you are building a structure, if you have any questions then help is at hand. Another thing I like is these models are designed and built in Ukraine and I am fully supportive of anything that helps Ukrainians, their families and businesses now and for the future.
Glenn Bartholomew
GBThe kit was in fun packaging and seemed… The kit was in fun packaging and seemed to have everything you needed. Folding some of the larger pieces, specifically the sides of the lighthouse, was a disaster. The engraving on the sides was much softer and maleable than the creases where you should fold. There didn't seem to be a way to fold the tower without the engraved panels themselves rounding. The spaces between the panels should be the easiest to fold. I have a small sheet folder for lithographed brass but it just wasn't big enough to go around the large multipanel piece. It doesn't have to be too easy, but I still don't know how I would make that fold and I am not a beginner modeller.
Thomas Wheeler
GBThe LED light string was labeled incorrectly. DC voltage markings were reversed. Problems with my last model were corrected with a replacement part. Very responsive and pro-active customer service.
Alex H.
DEI highly recommend Metal Time The support is fantastic and the Metal Time Team is very helpful and friendly. Thank you guys! The quality of the models is great and they Look awesome.