Anthony
GBGREAT AMERICAN CUSTOMER SERVICE I REQUESTED A REPLACEMENT MOTOR FOR THE AIR FORCE TURBO KIT AND ALEX WAS VERY COOPERATIVE IN MAKING IT HAPPEN. I RECEVEED THE MOTOR THIS AND WILL PROCEED WITH THE ASSEMBLY. ALEX ALO HELPED WITH ASSEMBLY FIT PROBLEMS WHICH I'M STILL IN THE PROCESS OF CORRECTING. THANKS METAL TIME FOR THE GREAT CUSTOMER SERVICE REP. ALEX.
Janet DeGrow
CAI ordered the Ukranian Dream for my… I ordered the Ukranian Dream for my husband for Christmas. I'm not sure what happened on the back-end, but I just got the package last week. It will make a great Father's Day gift. I won't know if the item is good, easy to put together or missing pieces until afterwards. My advice to future customers....order well in advance if you are planning for this item to be a gift. Or have a backup plan in case the item doesn't arrive on time.
Benjamin Haddock
GBWorth the cost Model was made of a high quality metal. A little difficult to manipulate but stayed put once done. I love that it integrates movement even if it's a separate piece.
Glenn Bartholomew
GBThe kit was in fun packaging and seemed… The kit was in fun packaging and seemed to have everything you needed. Folding some of the larger pieces, specifically the sides of the lighthouse, was a disaster. The engraving on the sides was much softer and maleable than the creases where you should fold. There didn't seem to be a way to fold the tower without the engraved panels themselves rounding. The spaces between the panels should be the easiest to fold. I have a small sheet folder for lithographed brass but it just wasn't big enough to go around the large multipanel piece. It doesn't have to be too easy, but I still don't know how I would make that fold and I am not a beginner modeller.
Thomas Wheeler
GBThe LED light string was labeled incorrectly. DC voltage markings were reversed. Problems with my last model were corrected with a replacement part. Very responsive and pro-active customer service.