Return shipping not covered Update: Bruvi did offer to get a discounted shipping label for me, which was about $42 instead of nearly $100, which was nice. I still think the return policy should be more obvious, especially since it's so expensive to ship. But they did help, so I changed my rating. I bought Bruvi as a gift, and the recipient cannot use it. Unfortunately, Bruvi doesn't offer return shipping, so I have to choose whether to return it and pay nearly $100 to ship it back, or I can give it away (or try to sell it for local pickup). I understand they say they can't afford to pay return shipping, but if they aren't going to do that, perhaps they should make buyers aware in an obvious way before taking their money for a $400 machine.

Impressive Machine- Lousy Coffee Impressive machine, lousy coffee! I tried most of the B-Pods available for the Bruvi machine and I was very disappointed. The Coffee tastes almost like plain water. The fact that Bruvi does not offer the option of 4 Oz cups (which Keurig does), contributes to the coffee-water ratio issue. I just ordered a reusable pod, and I'll test it with my own coffee. Another issue is the slow shipping method; it took 11 days for the machine to arrive. Bruvi charges double the price (or more) than similar machines, yet they choose the cheapest/slowest shipping method. (At least give the customer an option of paying for faster shipping).

A great coffee machine A great coffee machine. Brews quickly and allows you to customize in many ways. Lots of favor choices. Very happy customer.

This is a very unique coffee maker This is a very unique coffee maker. Good engineering and options, as well as smartphone capabilities . The coffee pack has great variety and a clean smooth taste that wakes up my brain. And the sale price was the icing on the cake..

Pod delivery ..... urgh. This is an update to my previous 5 star review for Bruvi. After really loving this machine and using it , I went to reorder pods. I assumed they delivered pods really quickly like Nespresso ( almost overnight with a carrier ) but they do not. Your only option for pod delivery is USPS which like the worst carrier ever in my area. Theft is rampant. When I tried to reach CS about this , no one answered the phone ( bad ) and I had to email and ask if there was a different carrier I could pay for that was faster and actually reliable. Fed Ex ? UPS ? 3 days later I got an email that told me I could " call my Post Office " and ask for doorstep delivery of my order. This my friends , divides the men from the boy in terms of top shelf anything ( products ). Can you get overnight delivery ? In this case , for a very expensive machine that uses an exclusive pod , they only ship via unreliable dinosaur USPS. Additionally , they rely on Zen Desk for sloppy customer service. Bummer. I looked on Amazon was was able to get same day shipping of pods through them. Is Bruvi shipping pods through Amazon ? if so , good but the CS never told me that . If not , they are going to lose their pod business to Amazon's spectacular same day delivery of coffee when you need it.