Return shipping not covered Update: Bruvi did offer to get a discounted shipping label for me, which was about $42 instead of nearly $100, which was nice. I still think the return policy should be more obvious, especially since it's so expensive to ship. But they did help, so I changed my rating. I bought Bruvi as a gift, and the recipient cannot use it. Unfortunately, Bruvi doesn't offer return shipping, so I have to choose whether to return it and pay nearly $100 to ship it back, or I can give it away (or try to sell it for local pickup). I understand they say they can't afford to pay return shipping, but if they aren't going to do that, perhaps they should make buyers aware in an obvious way before taking their money for a $400 machine.

Breaks down easily Its a nice coffee maker and it makes delicious coffee, but its broken down on me twice and their support hotline only works during the week and in PT time, so if it breaks down on you during the weekend or on the east coast, you are screwed as the troubleshooting guides are not online and no one is working.

Great machine This brewer makes great coffee, has a nice size tank that keeps me from refilling too often, has an app that allows me to brew my morning coffee while I'm getting ready for work... I could go on, but I'll run out of space. It's great!

I love my Bruvi I love my Bruvi! I used to spend a ton of money each day on a latte. I don't do dairy, so it was over $6/day it was getting annoying. Now with my Bruvi and a $35 milk steamer I can recreate a better latte/mocha at a fraction of the cost!

I loooove my Bruvi I loooove my Bruvi! It gets my morning going in the right direction. It’s easy to use and makes a fabulous cup of coffee. I find the chimes helpful to alert me when my cup of coffee has finished brewing and is ready to enjoy. The coffee is delicious, the pods are eco-friendly, and it’s an aesthetically pleasing machine. Excellent job, Bruvi Team!!